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  1. Hovatek Forum
  2. MOBILE PHONES HELP SECTION
  3. Android
  4. [Please help] infinix X557 signal issue
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    [Please help] infinix X557 signal issue

    klevergee
    klevergee
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    #1
    03-17-2017, 11:28 AM

    good day, please help me out!! i just got  a new infinix hot 4 though not new just fairly used but the signal is giving me problem but only get signal when i am on a 2 storeys building!! please help ooo

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    hovatek
    hovatek
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    #2
    03-17-2017, 03:26 PM
    (03-17-2017, 11:28 AM)klevergee Wrote:  good day, please help me out!! i just got  a new infinix hot 4 though not new just fairly used but the signal is giving me problem but only get signal when i am on a 2 storeys building!! please help ooo

    have you tried a different network and do other phones have the same issue (with your SIM card inserted)?

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    klevergee
    klevergee
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    #3
    03-18-2017, 12:05 PM
    (03-17-2017, 03:26 PM)hovatek Wrote:  
    (03-17-2017, 11:28 AM)klevergee Wrote:  good day, please help me out!! i just got  a new infinix hot 4 though not new just fairly used but the signal is giving me problem but only get signal when i am on a 2 storeys building!! please help ooo

    have you tried a different network and do other phones have the same issue (with your SIM card inserted)?

    Yes, i tried another sim on my phone still weak signal. very weak!! but when i tried my sims on another phone there is network.
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    hovatek
    hovatek
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    #4
    03-18-2017, 04:45 PM
    (03-18-2017, 12:05 PM)klevergee Wrote:  Yes, i tried another sim on my phone still weak signal. very weak!! but when i tried my sims on another phone there is network.

    I believe the problem is from your phone's NVRAM.
    Before we proceed, lets take some necessary precautions:
    1. State your phone's Build Number (Settings > About > Build Number)
    2. Dump your phone's firmware in scatter format using Miracle Box @ https://forum.hovatek.com/thread-13347.html

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    klevergee
    klevergee
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    #5
    03-18-2017, 09:20 PM
    (03-18-2017, 04:45 PM)hovatek Wrote:  
    (03-18-2017, 12:05 PM)klevergee Wrote:  Yes, i tried another sim on my phone still weak signal. very weak!! but when i tried my sims on another phone there is network.

    I believe the problem is from your phone's NVRAM.
    Before we proceed, lets take some necessary precautions:
    1. State your phone's Build Number (Settings > About > Build Number)
    2. Dump your phone's firmware in scatter format using Miracle Box @ https://forum.hovatek.com/thread-13347.html

    my phone's Build Number is x557-H807A1D1-M-161226V187
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    hovatek
    hovatek
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    #6
    03-20-2017, 09:20 AM
    (03-18-2017, 09:20 PM)klevergee Wrote:  my phone's Build Number is x557-H807A1D1-M-161226V187

    Have you dumped your phone's firmware?

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    klevergee
    klevergee
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    #7
    03-20-2017, 11:37 AM
    (03-20-2017, 09:20 AM)hovatek Wrote:  
    (03-18-2017, 09:20 PM)klevergee Wrote:  my phone's Build Number is x557-H807A1D1-M-161226V187

    Have you dumped your phone's firmware?

    yes, i have but still having the same issue. please, i have another issue now, i tried using SP flash tool on my fone, though the application didnt detect my phone, when i tried to switch on my phone it won't boot. please help me out, hope i have not lost this phone
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    hovatek
    hovatek
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    #8
    03-20-2017, 05:13 PM
    (03-20-2017, 11:37 AM)klevergee Wrote:  yes, i have but still having the same issue. please, i have another issue now, i tried using SP flash tool on my fone, though the application didnt detect my phone, when i tried to switch on my phone it won't boot. please help me out, hope i have not lost this phone

    As I said earlier, you were just taking precautions, not fixing. Dumping your firmware wasn't aimed at fixing.
    Concerning your phone's present condition, there must have been an interruption. refer to https://forum.hovatek.com/thread-808.html for the fix

    The plan for fixing was for you to download the firmware @ https://forum.hovatek.com/thread-533.html then rewrite IMEI using SN Writer @ https://forum.hovatek.com/thread-12306.html

    Need faster replies or urgent assistance?
    Try our Private Support for a one-on-one session with a Hovatek Rep. UPGRADE NOW!


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    klevergee
    klevergee
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    #9
    03-21-2017, 10:23 AM
    (03-20-2017, 05:13 PM)hovatek Wrote:  
    (03-20-2017, 11:37 AM)klevergee Wrote:  yes, i have but still having the same issue. please, i have another issue now, i tried using SP flash tool on my fone, though the application didnt detect my phone, when i tried to switch on my phone it won't boot. please help me out, hope i have not lost this phone

    As I said earlier, you were just taking precautions, not fixing. Dumping your firmware wasn't aimed at fixing.
    Concerning your phone's present condition, there must have been an interruption. refer to https://forum.hovatek.com/thread-808.html for the fix

    The plan for fixing was for you to download the firmware @ https://forum.hovatek.com/thread-533.html then rewrite IMEI using SN Writer @ https://forum.hovatek.com/thread-12306.html

    Thanks very much dear Admin, i will wait till the phone turn on!!
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    klevergee
    klevergee
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    #10
    03-23-2017, 08:39 AM
    (03-21-2017, 10:23 AM)kleverge Wrote:  
    (03-20-2017, 05:13 PM)hovatek Wrote:  
    (03-20-2017, 11:37 AM)klevergee Wrote:  yes, i have but still having the same issue. please, i have another issue now, i tried using SP flash tool on my fone, though the application didnt detect my phone, when i tried to switch on my phone it won't boot. please help me out, hope i have not lost this phone

    As I said earlier, you were just taking precautions, not fixing. Dumping your firmware wasn't aimed at fixing.
    Concerning your phone's present condition, there must have been an interruption. refer to https://forum.hovatek.com/thread-808.html for the fix

    The plan for fixing was for you to download the firmware @ https://forum.hovatek.com/thread-533.html then rewrite IMEI using SN Writer @ https://forum.hovatek.com/thread-12306.html

    Thanks very much dear Admin, i will wait till the phone turn on!!
    Yes, the phone is on.
    Please, must my phone be rooted before i can  get The MD1_DB and AP_DB files? because, i couldn't find it in my phone's firmware i downloaded. Please help.
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