[Please help] infinix X557 signal issue

klevergee · 03-17-2017, 11:28 AM

good day, please help me out!! i just got a new infinix hot 4 though not new just fairly used but the signal is giving me problem but only get signal when i am on a 2 storeys building!! please help ooo

***hovatek*** · 03-17-2017, 03:26 PM

(03-17-2017, 11:28 AM)klevergee Wrote: good day, please help me out!! i just got a new infinix hot 4 though not new just fairly used but the signal is giving me problem but only get signal when i am on a 2 storeys building!! please help ooo

have you tried a different network and do other phones have the same issue (with your SIM card inserted)?

klevergee · 03-18-2017, 12:05 PM

(03-17-2017, 03:26 PM)hovatek Wrote:
(03-17-2017, 11:28 AM)klevergee Wrote: good day, please help me out!! i just got a new infinix hot 4 though not new just fairly used but the signal is giving me problem but only get signal when i am on a 2 storeys building!! please help ooo

have you tried a different network and do other phones have the same issue (with your SIM card inserted)?

Yes, i tried another sim on my phone still weak signal. very weak!! but when i tried my sims on another phone there is network.

***hovatek*** · 03-18-2017, 04:45 PM

(03-18-2017, 12:05 PM)klevergee Wrote: Yes, i tried another sim on my phone still weak signal. very weak!! but when i tried my sims on another phone there is network.

I believe the problem is from your phone's NVRAM.
Before we proceed, lets take some necessary precautions:
1. State your phone's Build Number (Settings > About > Build Number)
2. Dump your phone's firmware in scatter format using Miracle Box @ https://forum.hovatek.com/thread-13347.html

klevergee · 03-18-2017, 09:20 PM

(03-18-2017, 04:45 PM)hovatek Wrote:
(03-18-2017, 12:05 PM)klevergee Wrote: Yes, i tried another sim on my phone still weak signal. very weak!! but when i tried my sims on another phone there is network.

I believe the problem is from your phone's NVRAM.
Before we proceed, lets take some necessary precautions:
1. State your phone's Build Number (Settings > About > Build Number)
2. Dump your phone's firmware in scatter format using Miracle Box @ https://forum.hovatek.com/thread-13347.html

my phone's Build Number is x557-H807A1D1-M-161226V187

***hovatek*** · 03-20-2017, 09:20 AM

(03-18-2017, 09:20 PM)klevergee Wrote: my phone's Build Number is x557-H807A1D1-M-161226V187

Have you dumped your phone's firmware?

klevergee · 03-20-2017, 11:37 AM

(03-20-2017, 09:20 AM)hovatek Wrote:
(03-18-2017, 09:20 PM)klevergee Wrote: my phone's Build Number is x557-H807A1D1-M-161226V187

Have you dumped your phone's firmware?

yes, i have but still having the same issue. please, i have another issue now, i tried using SP flash tool on my fone, though the application didnt detect my phone, when i tried to switch on my phone it won't boot. please help me out, hope i have not lost this phone

***hovatek*** · 03-20-2017, 05:13 PM

(03-20-2017, 11:37 AM)klevergee Wrote: yes, i have but still having the same issue. please, i have another issue now, i tried using SP flash tool on my fone, though the application didnt detect my phone, when i tried to switch on my phone it won't boot. please help me out, hope i have not lost this phone

As I said earlier, you were just taking precautions, not fixing. Dumping your firmware wasn't aimed at fixing.
Concerning your phone's present condition, there must have been an interruption. refer to https://forum.hovatek.com/thread-808.html for the fix

The plan for fixing was for you to download the firmware @ https://forum.hovatek.com/thread-533.html then rewrite IMEI using SN Writer @ https://forum.hovatek.com/thread-12306.html

klevergee · 03-21-2017, 10:23 AM

(03-20-2017, 05:13 PM)hovatek Wrote:
(03-20-2017, 11:37 AM)klevergee Wrote: yes, i have but still having the same issue. please, i have another issue now, i tried using SP flash tool on my fone, though the application didnt detect my phone, when i tried to switch on my phone it won't boot. please help me out, hope i have not lost this phone

As I said earlier, you were just taking precautions, not fixing. Dumping your firmware wasn't aimed at fixing.
Concerning your phone's present condition, there must have been an interruption. refer to https://forum.hovatek.com/thread-808.html for the fix

The plan for fixing was for you to download the firmware @ https://forum.hovatek.com/thread-533.html then rewrite IMEI using SN Writer @ https://forum.hovatek.com/thread-12306.html

Thanks very much dear Admin, i will wait till the phone turn on!!

klevergee · 03-23-2017, 08:39 AM

(03-21-2017, 10:23 AM)kleverge Wrote:
(03-20-2017, 05:13 PM)hovatek Wrote:
(03-20-2017, 11:37 AM)klevergee Wrote: yes, i have but still having the same issue. please, i have another issue now, i tried using SP flash tool on my fone, though the application didnt detect my phone, when i tried to switch on my phone it won't boot. please help me out, hope i have not lost this phone

As I said earlier, you were just taking precautions, not fixing. Dumping your firmware wasn't aimed at fixing.
Concerning your phone's present condition, there must have been an interruption. refer to https://forum.hovatek.com/thread-808.html for the fix

The plan for fixing was for you to download the firmware @ https://forum.hovatek.com/thread-533.html then rewrite IMEI using SN Writer @ https://forum.hovatek.com/thread-12306.html

Thanks very much dear Admin, i will wait till the phone turn on!!
Yes, the phone is on.
Please, must my phone be rooted before i can get The MD1_DB and AP_DB files? because, i couldn't find it in my phone's firmware i downloaded. Please help.