[Please help] Tecno Phantom 6-plus restarting whenever i play music or stream anything online
[Please help] Tecno Phantom 6-plus restarting whenever i play music or stream anything online
(29-03-2018, 10:04 AM)Kavoh Hi all,
I have a Tecno Phantom 6-plus which i bought last year in September, The phone has been working well, i even upgraded from its made android 6 to android 7 and everything was okay. But recently, about two weeks ago, the phone has been behaving strangely. Whenever i play music, put on the camera, stream anything online, the phone just restarts. sometimes it restarts and drains off the battery, other times just restarts. The phone is still under warrant but i traveled and where i am there are no carlcare centers. I have even done factory reset and still the problem persists. what should i do? I really need your assistance. Thank you
(29-03-2018, 02:59 PM)juvetteHi, when the phone is connected to charger i can play music but after sometime it trips off, same case with streaming(29-03-2018, 10:04 AM)Kavoh Hi all,
I have a Tecno Phantom 6-plus which i bought last year in September, The phone has been working well, i even upgraded from its made android 6 to android 7 and everything was okay. But recently, about two weeks ago, the phone has been behaving strangely. Whenever i play music, put on the camera, stream anything online, the phone just restarts. sometimes it restarts and drains off the battery, other times just restarts. The phone is still under warrant but i traveled and where i am there are no carlcare centers. I have even done factory reset and still the problem persists. what should i do? I really need your assistance. Thank you
Try two things:
1. Ensure the phone is connected to power then try doing those things that cause it to trip off. see if it still trips off
2. Boot the phone into safe mode # and see if it still trips off when you do those things
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(29-03-2018, 04:43 PM)Kavoh Hi, when the phone is connected to charger i can play music but after sometime it trips off, same case with streaming
(29-03-2018, 05:28 PM)innagee(29-03-2018, 04:43 PM)Kavoh Hi, when the phone is connected to charger i can play music but after sometime it trips off, same case with streaming
Have you tried restore factory/replacing the battery?
(29-03-2018, 05:39 PM)Kavoh The battery is inbuilt i cant access it, i have done factory reset but still the problem persist. Also checking online people have similar problem with the Tecno phanto phone but none of the solutions seems to work
(29-03-2018, 06:55 PM)X3nonwhen i bought the phone it was okay, all working well, yes i did a system upgrade from android 6 to android 7.1, but that was some 3 months ago, it was all working well until recently this behavior started.(29-03-2018, 05:39 PM)Kavoh The battery is inbuilt i cant access it, i have done factory reset but still the problem persist. Also checking online people have similar problem with the Tecno phanto phone but none of the solutions seems to work
inbuilt battery only means you need to loosen the phone in order to get to the battery
did you try safe mode?
was the phone with this issue when you initially bought it?
did you recently perform a system upgrade on the phone?
what android version is the phone currently running on?
(29-03-2018, 10:40 PM)Kavoh when i bought the phone it was okay, all working well, yes i did a system upgrade from android 6 to android 7.1, but that was some 3 months ago, it was all working well until recently this behavior started.