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Tecno H5 freeze when screen goes to standby

Tecno H5 freeze when screen goes to standby

davidmalambika
davidmalambika
davidmalambika
Techie Member
61
29-07-2020, 02:00 AM
#1



I have a Tecno H5 that freezes whenever the screen goes to standby, it become unresponsive until restart but it can't restart left me with option of removing the battery because of stuck/freeze again and again and again without stopping and sometime when the screen is on standby i can see someone calling but unable to pick the call cause the touch won't function so the solution always is to remove the battery and return it and power on so that i can call someone or being able to use the phone again is there a solution to this problem or my phone is of no use anymore i like this phone so much. any solution guys i will be very glad.

This is Link to my video shows the problem : https://youtu.be/rvQYrsOhg74
X3non
X3non
X3non
Recognized Contributor
22,062
29-07-2020, 01:06 PM
#2
(29-07-2020, 02:00 AM)davidmalambika I have a Tecno H5 that freezes whenever the screen goes to standby, it become unresponsive until restart but it can't restart left me with option of removing the battery because of stuck/freeze again and again and again without stopping and sometime when the screen is on standby i can see someone calling but unable to pick the call cause the touch won't function so the solution always is to remove the battery and return it and power on so that i can call someone or being able to use the phone again is there a solution to this problem or my phone is of no use anymore i like this phone so much. any solution guys i will be very glad.

This is Link to my video shows the problem : https://youtu.be/rvQYrsOhg74

have you tried booting to safe mode and the problem still persists? see https://www.hovatek.com/forum/thread-572.html
Or tried factory resetting or flashing stock firmware @ https://www.hovatek.com/forum/thread-19350.html ?
davidmalambika
davidmalambika
davidmalambika
Techie Member
61
30-07-2020, 02:46 AM
#3
(29-07-2020, 01:06 PM)X3non
(29-07-2020, 02:00 AM)davidmalambika I have a Tecno H5 that freezes whenever the screen goes to standby, it become unresponsive until restart but it can't restart left me with option of removing the battery because of stuck/freeze again and again and again without stopping and sometime when the screen is on standby i can see someone calling but unable to pick the call cause the touch won't function so the solution always is to remove the battery and return it and power on so that i can call someone or being able to use the phone again is there a solution to this problem or my phone is of no use anymore i like this phone so much. any solution guys i will be very glad.

This is Link to my video shows the problem : https://youtu.be/rvQYrsOhg74

have you tried booting to safe mode and the problem still persists? see https://www.hovatek.com/forum/thread-572.html
Or tried factory resetting or flashing stock firmware @ https://www.hovatek.com/forum/thread-19350.html ?

Yes I have tried factory resetting and flashing stock Firmware but the problem still persist but i didn't try boot in safe mode should i do that?
X3non
X3non
X3non
Recognized Contributor
22,062
30-07-2020, 09:44 AM
#4
(30-07-2020, 02:46 AM)davidmalambika Yes I have tried factory resetting and flashing stock Firmware but the problem still persist but i didn't try boot in safe mode should i do that?

you can try that, i doubt it'll make any difference seeing as flashing didn't
after flashing the firmware (which i assume was successful), did the phone go through initial setup or it booted straight back to home?
davidmalambika
davidmalambika
davidmalambika
Techie Member
61
30-07-2020, 10:11 PM
#5



(30-07-2020, 09:44 AM)X3non
(30-07-2020, 02:46 AM)davidmalambika Yes I have tried factory resetting and flashing stock Firmware but the problem still persist but i didn't try boot in safe mode should i do that?

you can try that, i doubt it'll make any difference seeing as flashing didn't
after flashing the firmware (which i assume was successful), did the phone go through initial setup or it booted straight back to home?

Yes the flashing was successful and phone went to initial setup 
X3non
X3non
X3non
Recognized Contributor
22,062
03-08-2020, 09:18 AM
#6
(30-07-2020, 10:11 PM)davidmalambika Yes the flashing was successful and phone went to initial setup 

try booting to safe mode, if the issue still persists while in safe mode then you're most likely looking at a faulty hardware
davidmalambika
davidmalambika
davidmalambika
Techie Member
61
04-08-2020, 09:05 AM
#7
(03-08-2020, 09:18 AM)X3non
(30-07-2020, 10:11 PM)davidmalambika Yes the flashing was successful and phone went to initial setup 

try booting to safe mode, if the issue still persists while in safe mode then you're most likely looking at a faulty hardware

Safemode didn't work either so i install this app called Screen timeout so that the mobile won't go to sleep so that way  it can stay that way without freeze
X3non
X3non
X3non
Recognized Contributor
22,062
05-08-2020, 09:59 AM
#8
(04-08-2020, 09:05 AM)davidmalambika ...so i install this app called Screen timeout so that the mobile won't go to sleep so that way  it can stay that way without freeze

good idea, though your battery will drain faster than normal
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