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please help my Lumia 520 has screen problem

please help my Lumia 520 has screen problem

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orisben31
orisben31
orisben31
Techie Member
70
05-10-2015, 06:28 PM
#1



Need help with Lumia 520 the touch screen won't work during and after calls, I can't end calls the screen just stop working until I remove my battery and reinsert it.
hovatek
hovatek
hovatek
Administrator
49,570
05-10-2015, 10:24 PM
#2
(05-10-2015, 06:28 PM)orisben31 Need help with Lumia 520 the touch screen won't work during and after calls, I can't end calls the screen just stop working until I remove my battery and reinsert it.

have you tried resetting it to factory state?

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orisben31
orisben31
orisben31
Techie Member
70
06-10-2015, 07:12 AM
#3
Have done that but still not working please is there any other thing I can do. Thanks
hovatek
hovatek
hovatek
Administrator
49,570
06-10-2015, 03:07 PM
#4
(06-10-2015, 07:12 AM)orisben31 Have done that but still not working please is there any other thing I can do. Thanks

1. are you using a screen protector on the phone?
2. have you tried updating the firmware?
This post was last modified: 06-10-2015, 03:10 PM by hovatek.

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orisben31
orisben31
orisben31
Techie Member
70
06-10-2015, 03:41 PM
#5



Updated twices today I have the latest now but changed the touch pad two weeks Ago.
hovatek
hovatek
hovatek
Administrator
49,570
06-10-2015, 08:01 PM
#6
(06-10-2015, 03:41 PM)orisben31 Updated twices today I have the latest now but changed the touch pad two weeks Ago.

does this touch screen issue begin only when calls come in or randomly?

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orisben31
orisben31
orisben31
Techie Member
70
07-10-2015, 03:30 PM
#7
Whenever I try making calls and if I didn't use the phone for some time I mean if Tue phone is idle for sometime
hovatek
hovatek
hovatek
Administrator
49,570
07-10-2015, 05:42 PM
#8
(07-10-2015, 03:30 PM)orisben31 Whenever I try making calls and if I didn't use the phone for some time I mean if Tue phone is idle for sometime

That sounds like a firmware issue.

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orisben31
orisben31
orisben31
Techie Member
70
07-10-2015, 08:00 PM
#9
What I don't understand is is that possible even after updating ota? If yes please do you have the pac and how do I go about it. Thanks man appreciate your support all d time
hovatek
hovatek
hovatek
Administrator
49,570
08-10-2015, 11:23 AM
#10



(07-10-2015, 08:00 PM)orisben31 What I don't understand is is that possible even after updating ota?  If yes please do you have the pac and how do I go about it.  Thanks man appreciate your support all d  time

what OS version is the phone running on ATM?

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