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[Please help] Problem with Android phone MG492CH/A

[Please help] Problem with Android phone MG492CH/A

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sany1
sany1
sany1
Enthusiastic Member
6
25-02-2016, 10:15 PM
#1



Hello everybody
i have android phone (with a apple user interface over it) MG492CH/A(iPhone6 clone)I can't make a photo/video or download/install any apps because ''The phone storage does not have enough space''...While connecting to PC it displays some error of device recognition(wrong driver...)and I expect to see a new USB -storage-filesystem show up on the PC, but nothing is there.USB pc connection works only in MTP and PTP mode(benrui_71_e_lca)...I have done a phone reset but always the same problem.
Any suggestion for fixing problem?Thank you
hovatek
hovatek
hovatek
Administrator
49,570
26-02-2016, 02:06 PM
#2
(25-02-2016, 10:15 PM)sany1 Hello everybody
i have android phone (with a apple user interface over it) MG492CH/A(iPhone6 clone)I can't make a photo/video or download/install any apps because ''The phone storage does not have enough space''...While connecting to PC it displays some error of device recognition(wrong driver...)and I expect to see a new USB -storage-filesystem show up on the PC, but nothing is there.USB pc connection works only in MTP and PTP mode(benrui_71_e_lca)...I have done a phone reset but always the same problem.
Any suggestion for fixing problem?Thank you

How exactly did you wipe it?

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sany1
sany1
sany1
Enthusiastic Member
6
26-02-2016, 02:53 PM
#3
(26-02-2016, 02:06 PM)hovatek
(25-02-2016, 10:15 PM)sany1 Hello everybody
i have android phone (with a apple user interface over it) MG492CH/A(iPhone6 clone)I can't make a photo/video or download/install any apps because ''The phone storage does not have enough space''...While connecting to PC it displays some error of device recognition(wrong driver...)and I expect to see a new USB -storage-filesystem show up on the PC, but nothing is there.USB pc connection works only in MTP and PTP mode(benrui_71_e_lca)...I have done a phone reset but always the same problem.
Any suggestion for fixing problem?Thank you

How exactly did you wipe it?

Setting-General-Reset-Factory data reset
hovatek
hovatek
hovatek
Administrator
49,570
27-02-2016, 10:16 PM
#4
(26-02-2016, 02:53 PM)sany1 Setting-General-Reset-Factory data reset

Try wiping phone storage under Settings > Storage . Also, do a factory reset in recovery mode

Note!
We have a reply schedule for Free Support. Please upgrade to Private Support if you can't wait.
sany1
sany1
sany1
Enthusiastic Member
6
28-02-2016, 12:21 AM
#5



(27-02-2016, 10:16 PM)hovatek
(26-02-2016, 02:53 PM)sany1 Setting-General-Reset-Factory data reset

Try wiping phone storage under Settings > Storage . Also, do a factory reset in recovery mode

Thank you.
I erased the Phone storage but always the same problem.My phone have not enough storage space.I send you pictures in attachment
I don't understand what's wrong with phone storage...
Attached Files
.jpg
27022016456.JPG
Size: 31 KB / Downloads: 3
.jpg
27022016458.JPG
Size: 32.53 KB / Downloads: 3
.jpg
28022016463.JPG
Size: 22.01 KB / Downloads: 3
.jpg
28022016462.JPG
Size: 22.7 KB / Downloads: 41
hovatek
hovatek
hovatek
Administrator
49,570
28-02-2016, 05:33 PM
#6
(28-02-2016, 12:21 AM)sany1 Thank you.
I erased the Phone storage but always the same problem.My phone have not enough storage space.I send you pictures in attachment
I don't understand what's wrong with phone storage...

Which stotage location is this
[Image: attachment.php?aid=1964]

Note!
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sany1
sany1
sany1
Enthusiastic Member
6
28-02-2016, 07:16 PM
#7
(28-02-2016, 05:33 PM)hovatek
(28-02-2016, 12:21 AM)sany1 Thank you.
I erased the Phone storage but always the same problem.My phone have not enough storage space.I send you pictures in attachment
I don't understand what's wrong with phone storage...

Which stotage location is this
[Image: attachment.php?aid=1964]

Download location.I tried to download WhatsApp Messenger...
hovatek
hovatek
hovatek
Administrator
49,570
29-02-2016, 10:05 AM
#8
(28-02-2016, 07:16 PM)sany1 Download location.I tried to download WhatsApp Messenger...

I don't understand. Can I see a full screenshot

Note!
We have a reply schedule for Free Support. Please upgrade to Private Support if you can't wait.
sany1
sany1
sany1
Enthusiastic Member
6
03-03-2016, 09:01 PM
#9
(29-02-2016, 10:05 AM)hovatek
(28-02-2016, 07:16 PM)sany1 Download location.I tried to download WhatsApp Messenger...

I don't understand. Can I see a full screenshot
Thank you for help.
Well i found a real Information about my phone iPhone6 clone.
Alps MG492CH/A Android 4.4.4
Well i think there is nothing more to do...
Here is a screenshot
Attached Files
.jpg
03032016516.JPG
Size: 52.24 KB / Downloads: 1
.jpg
03032016517.JPG
Size: 32.33 KB / Downloads: 1
.jpg
03032016518.JPG
Size: 40.03 KB / Downloads: 2
hovatek
hovatek
hovatek
Administrator
49,570
04-03-2016, 07:59 PM
#10



(03-03-2016, 09:01 PM)sany1 Thank you for help.
Well i found a real Information about my phone iPhone6 clone.
Alps MG492CH/A Android 4.4.4
Well i think there is nothing more to do...
Here is a screenshot

seems to be between an EBR and Phone storage issue.
can I see a screenshot of the storage error message

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