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TECNO A7 (PHANTOM Z) GOES OFF AND REFUSED TO POWER ON OR CHARGE - Printable Version

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TECNO A7 (PHANTOM Z) GOES OFF AND REFUSED TO POWER ON OR CHARGE - ikbright4real - 10-29-2016

My phantom Z has suddenly gone off and refused to power-on or charge. Before this happened the battery was about 25% and I didn't have light to charge it so I set it on power saving mood and used it overnight. In the morning when plugged it to charge it, it just went off, and up till now it has refused to power-on or charge. This happened about 4 days ago. So I don't know if the problem was from the charger. Though before then, the charging point(port) was having issues. It became too wide and became too big for the charger, so if I place it in a particular position it won't charge. The next day I took it for repairs, there, the technician checked it but the problem persisted so I asked him to change the charging port which he did but the phone still won't power on or charge. At last he said that the battery was too low that he would have to boost it . After the boosting the problem remained the same. So he asked me to plug it for about 2 hours when I get home, but all that didn't work. I don't know what to do next.


RE: TECNO A7 (PHANTOM Z) GOES OFF AND REFUSED TO POWER ON OR CHARGE - ikbright4real - 10-29-2016

Please gurus any idea?


RE: TECNO A7 (PHANTOM Z) GOES OFF AND REFUSED TO POWER ON OR CHARGE - hovatek - 10-29-2016

(10-29-2016, 01:31 PM)ikbright4real Wrote:  My phantom Z has suddenly gone off and refused to power-on or charge. Before this happened the battery was about 25% and I didn't have light to charge it so I set it on power saving mood and used it overnight. In the morning when plugged it to charge it, it just went off, and up till now it has refused to power-on or charge. This happened about 4 days ago. So I don't know if the problem was from the charger. Though before then, the charging point(port) was having issues. It became too wide and became too big for the charger, so if I place it in a particular position it won't charge. The next day I took it for repairs, there, the technician checked it but the problem persisted so I asked him to change the charging port which he did but the phone still won't power on or charge. At last he said that the battery was too low that he would have to boost it . After the boosting the problem remained the same. So he asked me to plug it for about 2 hours when I get home, but all that didn't work. I don't know what to do next.

Happens a lot on the Phantom Z
1. Does your PC make a sound when you connect the phone
2. Try holding the power button (for 2 minutes) when connected to power


RE: TECNO A7 (PHANTOM Z) GOES OFF AND REFUSED TO POWER ON OR CHARGE - ikbright4real - 10-29-2016

I've tried holding the power button for 2 minutes while connected to power but nothing happened. But am not close to a PC now to find out if it will make noise when I connect the phone

Sent from my TECNO M3 using Hovatek mobile


RE: TECNO A7 (PHANTOM Z) GOES OFF AND REFUSED TO POWER ON OR CHARGE - hovatek - 10-31-2016

(10-29-2016, 10:42 PM)ikbright4real Wrote:  I've tried holding the power button for 2 minutes while connected to power but nothing happened. But am not close to a PC now to find out if it will make noise when I connect the phone

Sent from my TECNO M3 using Hovatek mobile

Try getting a PC. This will tell if there's life on the phone


RE: TECNO A7 (PHANTOM Z) GOES OFF AND REFUSED TO POWER ON OR CHARGE - ikbright4real - 11-05-2016

I've taken it to d carlcare service center and they said its panel problem that it'll cost N28300 to repair

Sent from my TECNO M3 using Hovatek mobile


RE: TECNO A7 (PHANTOM Z) GOES OFF AND REFUSED TO POWER ON OR CHARGE - hovatek - 11-06-2016

(11-05-2016, 08:45 PM)ikbright4real Wrote:  I've taken it to d carlcare service center and they said its panel problem that it'll cost N28300 to repair

Sent from my TECNO M3 using Hovatek mobile

I think you should still carry out the test I asked you to


RE: TECNO A7 (PHANTOM Z) GOES OFF AND REFUSED TO POWER ON OR CHARGE - Lilwizprince - 09-22-2019

(11-05-2016, 08:45 PM)ikbright4real Wrote:  I've taken it to d carlcare service center and they said its panel problem that it'll cost N28300 to repair

Sent from my TECNO M3 using Hovatek mobile

Bro plz, I have same problem with my phantom 6....   almost same problem and pattern...   I’ve taken it to different repairers yet no way,  my next step is going to be changing the battery cos it seems dead.   Or should I take it to Carlcare?  I’m afraid of the price. 28k is much...  what’s your advice?


RE: TECNO A7 (PHANTOM Z) GOES OFF AND REFUSED TO POWER ON OR CHARGE - softwere injinia - 09-22-2019

(10-29-2016, 01:31 PM)ikbright4real Wrote:  My phantom Z has suddenly gone off and refused to power-on or charge. Before this happened the battery was about 25% and I didn't have light to charge it so I set it on power saving mood and used it overnight. In the morning when plugged it to charge it, it just went off, and up till now it has refused to power-on or charge. This happened about 4 days ago. So I don't know if the problem was from the charger. Though before then, the charging point(port) was having issues. It became too wide and became too big for the charger, so if I place it in a particular position it won't charge. The next day I took it for repairs, there, the technician checked it but the problem persisted so I asked him to change the charging port which he did but the phone still won't power on or charge. At last he said that the battery was too low that he would have to boost it . After the boosting the problem remained the same. So he asked me to plug it for about 2 hours when I get home, but all that didn't work. I don't know what to do next.
i think problem is ac power


RE: TECNO A7 (PHANTOM Z) GOES OFF AND REFUSED TO POWER ON OR CHARGE - X3non - 09-23-2019

(09-22-2019, 09:03 AM)Lilwizprince Wrote:  Bro plz, I have same problem with my phantom 6....   almost same problem and pattern...   I’ve taken it to different repairers yet no way,  my next step is going to be changing the battery cos it seems dead.   Or should I take it to Carlcare?  I’m afraid of the price. 28k is much...  what’s your advice?

this is someone else's thread, create a new thread for your device issue
see https://forum.hovatek.com/thread-514.html for how to create a thread