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MTN Nigeria: Important info you'll need as a subscriber

MTN Nigeria: Important info you'll need as a subscriber

hovatek
hovatek
hovatek
Administrator
49,570
25-04-2019, 06:33 PM
#1



Here's a collection of important information you'll need at your fingertips as an MTN Nigeria subscriber. It'll be frequently updated.

MTN Website


The website is https://www.mtnonline.com/ and the online selfcare portal is at https://selfcareportal.mtnonline.com/. You'll need a phone number and PIN to login.

MTN Customer Care Contact Details


To speak with an MTN customer care Representative, dial 180. If you're unable to connect to an agent then try the live chat widget at the bottom-right corner of their website. You could also try their social media pages:
Facebook: https://www.facebook.com/MTNLoaded
Twitter: https://twitter.com/MTN180

MTN Numbers


MTN phone numbers will have one of the following prefixes:
  • 0703
  • 0706
  • 0803
  • 0806
  • 0810
  • 0813
  • 0814
  • 0816
  • 0903
  • 0906

MTN App


You can download the MTN app for Android from https://play.google.com/store/apps/detai...1app&hl=en and for iOS from https://itunes.apple.com/za/app/mymtn/id977968085?mt=8

MTN Recharge Code


To recharge your MTN line, dial *555*PIN#
MTN Awuf4U is a tarrif offer that will reward customers with 200% airtime bonus on every recharge below ₦100 and 300% airtime bonus on every recharge from ₦100 above when they recharge using a special code

To enjoy this, you recharge by dialing *888*PIN#

MTN Balance Checking


To check your account balance, dial *556# and for data balance, dial *131# and select option 4 (Balance Check).
*Depending on your call tariff or data plan, the code to check your balance might vary. For example, its *559*14# to check MTN Awuf4U balance.

MTN Internet Settings / APN


Without the right APN settings, you won't be able to browse the internet despite having data.

Smartphones & Devices (Android, iOS, MiFi, etc)

Account Name: MTN WEB
Port :
Username:
Password:
Access point name (APN): web.gprs.mtnnigeria.net

Feature phones (WAP settings)

Account Name: MTN WAP
IP address (Proxy): 10.199.212.2
Port: 9201
Username: web
Password: web
Access point name (APN): web.gprs.mtnnigeria.net

MTN 4G LTE Bands Frequencies


MTN Nigeria 4G operates on band 7 (2600 MHz) and 20 (800 MHz)

How To Upgrade MTN SIM To 4G


Text 4G to 131 and you'll get an SMS telling you if your SIM is 4G / LTE compatible. If not, visit the nearest MTN office to upgrade our SIM. Ensure to have the SIM card, means of identity (Drivers licence, International passport, National passport or Voters ID) and ₦1,000 (your line will be credited with ₦900 after the upgrade)

MTN Airtime Transfer (Share ‘N’ Sell)


This service allows you send credit to other MTN lines. Your default PIN is 0000 .
To change the default PIN to 2222, you SMS 0000 2222 2222 to 777 or dial *600*0000*2222*2222#
To send 1,200 credit to 08012345678 assuming your PIN is 2222, the airtime transfer code is *600*08012345678*1200*2222# or SMS Transfer 08012345678 1200 2222 to 777

MTN Free Facebook


This service is called MTN Facebook Free Basics & Autoflex. It allows you access Facebook and some other websites for free via https://0.freebasics.com/ within a daily Fair Usage Policy (FUP) of 20MB.

MTN Tariff Plans & Services


Here's a list of MTN tariff plans and services
  • mPulse: Equips students between the ages of 9 and 15 with the resources they need to maximize their potential and be all they want to be. Dial *344*1# or SMS mPulse to 131 to activate
  • BetaTalk: Rewards you with 150% airtime bonus on every recharge below N100 and 250% airtime bonus on recharges from N100 and above. You also enjoy 30MB data for N50 on BetaTalk. To activate, dial *123*2*1# or SMS BT to 131
  • XtraValue: Offers you a bundle of huge airtime for voice calls and data, the bundles are available in 2 categories (XtraTalk and XtraData) and at different price points ranging from ₦300 to ₦20, 000.
  • XtraSpecial Prepaid & Postpaid: Allows you enjoy a FLAT rate of 15 kobo per second for MTN-to-MTN calls, MTN-to-Other networks and to 18 selected international destinations from the very first second. To migrate, Dial *408*1# or *123*2*3# OR SMS 408 to 131.
  • Pulse: Allows you enjoy FLAT rate of 11kobo/sec for calls ACROSS ALL local Networks in Nigeria after the first 50 seconds call of the day at 25K/sec. Dial *406*1# or SMS 406 to 131 to migrate.
  • AWUF4U: Reward customers with 200% airtime bonus on every recharge below N100 and 300% airtime bonus on every recharge from N100 above when they recharge using a special code, *888*PIN# or via VTU.
  • Prestige: Is MTN's reward programme designed to recognize and appreciate customers who have shown loyalty to the MTN Network over time. Average monthly spend over a twelve-month period of ₦50000 = Platinum, ₦30000 = Gold, ₦20000 = Silver, ₦10000 = Bronze
  • StartPack: Rewards New MTN customers with lots of benefits after registering and activating a new SIM. 700% bonus on EVERY recharge of ₦100 and above: 500% of the bonus will be used for National Voice and SMS while 200% of the bonus will be used on Social Media platforms.
  • Diamond Yellow Account: Open a full bank account without the need to visit a bank branch to fill forms or provide any documentation. Send and receive money money, airtime topup etc.
  • Welcome Back Offer: Gives you 250MB for ₦100 (Valid for 3 days; Dial *131*65*1#), 1GB for ₦200 (Valid for 7 days; Dial *131*65*2#) and 4GB for ₦1000 (Valid for 30 days; Dial *131*65*3#)


[Image: MTN-Logo.png]
This post was last modified: 04-06-2023, 12:46 PM by hovatek.

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