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IMEI Problem

IMEI Problem

Sax
Sax
Sax
Enthusiastic Member
13
28-05-2015, 05:32 PM
#1



Pls I have a tecno m3 whose screen broke so I took it for repairs, after the engineer fixed the screen he upgraded the OS to kitkat 4.4.2 and now the phone IMEI is reading as unknown. I can't browse or do anything with the phone though there is network on it. 
What should I do pls. 
Thanks.
hovatek
hovatek
hovatek
Administrator
49,570
28-05-2015, 08:35 PM
#2
(28-05-2015, 05:32 PM)Sax Pls I have a tecno m3 whose screen broke so I took it for repairs, after the engineer fixed the screen he upgraded the OS to kitkat 4.4.2 and now the phone IMEI is reading as unknown. I can't browse or do anything with the phone though there is network on it. 
What should I do pls. 
Thanks.

what OS was the phone running on before the 'upgrade'?

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Sax
Sax
Sax
Enthusiastic Member
13
28-05-2015, 09:30 PM
#3
(28-05-2015, 08:35 PM)hovatek
(28-05-2015, 05:32 PM)Sax Pls I have a tecno m3 whose screen broke so I took it for repairs, after the engineer fixed the screen he upgraded the OS to kitkat 4.4.2 and now the phone IMEI is reading as unknown. I can't browse or do anything with the phone though there is network on it. 
What should I do pls. 
Thanks.

what OS was the phone running on before the 'upgrade'?

It was running on Android 4.2
hovatek
hovatek
hovatek
Administrator
49,570
29-05-2015, 09:21 AM
#4
(28-05-2015, 09:30 PM)Sax It was running on Android 4.2

check the pics @ https://www.hovatek.com/forum/thread-311.html and let me know if your M3 4.2 was old or new OS.
Hint: Before the 'upgrade', did it used to write Smartlife when you boot or not?

Note!
We have a reply schedule for Free Support. Please upgrade to Private Support if you can't wait.
Sax
Sax
Sax
Enthusiastic Member
13
29-05-2015, 01:12 PM
#5



(28-05-2015, 09:30 PM)Sax
(28-05-2015, 08:35 PM)hovatek
(28-05-2015, 05:32 PM)Sax Pls I have a tecno m3 whose screen broke so I took it for repairs, after the engineer fixed the screen he upgraded the OS to kitkat 4.4.2 and now the phone IMEI is reading as unknown. I can't browse or do anything with the phone though there is network on it. 
What should I do pls. 
Thanks.

what OS was the phone running on before the 'upgrade'?

It was running on Android 4.2
Sax
Sax
Sax
Enthusiastic Member
13
29-05-2015, 01:15 PM
#6
(29-05-2015, 09:21 AM)hovatek
(28-05-2015, 09:30 PM)Sax It was running on Android 4.2

check the pics @ https://www.hovatek.com/forum/thread-311.html and let me know if your M3 4.2 was old or new OS.
Hint: Before the 'upgrade', did it used to write Smartlife when you boot or not?

It doesn't write smart life when I boot, I guess it must be running on the old OS.
hovatek
hovatek
hovatek
Administrator
49,570
29-05-2015, 07:52 PM
#7
(29-05-2015, 01:15 PM)Sax It doesn't write smart life when I boot, I guess it must be running on the old OS.

1. did you check the pics @ the link above to confirm its Old OS?
2. supply a gmail address

Note!
We have a reply schedule for Free Support. Please upgrade to Private Support if you can't wait.
Sax
Sax
Sax
Enthusiastic Member
13
29-05-2015, 08:26 PM
#8
(29-05-2015, 01:15 PM)Sax
(29-05-2015, 09:21 AM)hovatek
(28-05-2015, 09:30 PM)Sax It was running on Android 4.2

check the pics @ https://www.hovatek.com/forum/thread-311.html and let me know if your M3 4.2 was old or new OS.
Hint: Before the 'upgrade', did it used to write Smartlife when you boot or not?

It doesn't write smart life when I boot, I guess it must be running on the old OS.

Thanks, you've already granted me access from another thread
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