(01-07-2019, 02:35 PM)mrlone1997 ...i will attach screenshots later. thanks
your method of entering recovery mode i.e vol down + power is peculiar to spd devices, are you certain this device isn't a clone?
launch device manager on the pc >>
remove / reinsert the battery on the phone >> hold vol down button on the phone then connect the phone to the PC using usb cable
what does the phone get detected as?