[Please help] Alcatel One Touch Pop C7 (7040D) rebooting itself
[Please help] Alcatel One Touch Pop C7 (7040D) rebooting itself
(01-02-2016, 06:26 PM)Mawgre Hope to get help ASAP as I'm pratically without a phone t use.
Thanks for the attention
Quote:1. Does the phone overheatWhile using? charging?
Quote:2. Boot into Safe mode (https://www.hovatek.com/forum/thread-572.html) and let me know if it persistsAfter methode 1, when booting to enter it, the phone shutted down (instead of rebooting again - sometimes it happens). Plugged it in, booted in safe mode, shared internet, opened file manager, phone shutted down. Made the same methode, booted in safe mode, shared the internet awaited 5-10 min, all good but as soon as I opened definitions and was just scrolling up and down on it, shutted down.
(02-02-2016, 12:02 PM)Mawgre After methode 1, when booting to enter it, the phone ......Made the same methode, booted in safe mode, shared the internet awaited 5-10 min, all good but as soon as I opened definitions and was just scrolling up and down on it, shutted down.
Next steps?
regards
(02-02-2016, 05:25 PM)hovatek What do you mean by 'definitions'?I mean the launcher>definitions (settings of the phone itself, where you can go to network related settings, security settings or the 'about the phone'). The point is, I was just passing through the types of settings (as if I were just scrolling up & down apps) and it rebooted.
(04-02-2016, 01:08 AM)Mawgre I mean the launcher>definitions (settings of the phone itself, where you can go to network related settings, security settings or the 'about the phone'). The point is, I was just passing through the types of settings (as if I were just scrolling up & down apps) and it rebooted.
The less I use it (as not doing nothing at all at it, including making or recieving calls and so on), higher is the probability of not rebooting or shutting down (buggy rom? Crashing segment of it maybe?)
Regards
(04-02-2016, 06:34 PM)Mawgre No. It reboots when I use it (no matter what; phone calls, sms, games or any app in particular) & when I share my internet (hotspot).
(05-02-2016, 12:39 AM)hovatek have you tried downloading and flashing the official firmware (not OTA update)
(05-02-2016, 09:46 AM)Mawgre No. I tried to contact alcatel to help me out (their web page), but after 3 attempts of no answer, I've came here.
And this rom that I'm using (this phone was bought in cape verde) is from unitel t+, who has not a helpdesk where I am at the moment (to send to repair it implies to be without the phone at least 1 month without substitution equipament=contactless). Also I couldn't find their rom online. Can you provide one for me please?
Regards