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[Please help] Problem with Android phone MG492CH/A

#1

Hello everybody
i have android phone (with a apple user interface over it) MG492CH/A(iPhone6 clone)I can't make a photo/video or download/install any apps because ''The phone storage does not have enough space''...While connecting to PC it displays some error of device recognition(wrong driver...)and I expect to see a new USB -storage-filesystem show up on the PC, but nothing is there.USB pc connection works only in MTP and PTP mode(benrui_71_e_lca)...I have done a phone reset but always the same problem.
Any suggestion for fixing problem?Thank you


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#2
(02-25-2016, 10:15 PM)sany1 Wrote: Hello everybody
i have android phone (with a apple user interface over it) MG492CH/A(iPhone6 clone)I can't make a photo/video or download/install any apps because ''The phone storage does not have enough space''...While connecting to PC it displays some error of device recognition(wrong driver...)and I expect to see a new USB -storage-filesystem show up on the PC, but nothing is there.USB pc connection works only in MTP and PTP mode(benrui_71_e_lca)...I have done a phone reset but always the same problem.
Any suggestion for fixing problem?Thank you

How exactly did you wipe it?
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#3
(02-26-2016, 02:06 PM)hovatek Wrote:
(02-25-2016, 10:15 PM)sany1 Wrote: Hello everybody
i have android phone (with a apple user interface over it) MG492CH/A(iPhone6 clone)I can't make a photo/video or download/install any apps because ''The phone storage does not have enough space''...While connecting to PC it displays some error of device recognition(wrong driver...)and I expect to see a new USB -storage-filesystem show up on the PC, but nothing is there.USB pc connection works only in MTP and PTP mode(benrui_71_e_lca)...I have done a phone reset but always the same problem.
Any suggestion for fixing problem?Thank you

How exactly did you wipe it?

Setting-General-Reset-Factory data reset
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#4
(02-26-2016, 02:53 PM)sany1 Wrote: Setting-General-Reset-Factory data reset

Try wiping phone storage under Settings > Storage . Also, do a factory reset in recovery mode
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#5
(02-27-2016, 10:16 PM)hovatek Wrote:
(02-26-2016, 02:53 PM)sany1 Wrote: Setting-General-Reset-Factory data reset

Try wiping phone storage under Settings > Storage . Also, do a factory reset in recovery mode

Thank you.
I erased the Phone storage but always the same problem.My phone have not enough storage space.I send you pictures in attachment
I don't understand what's wrong with phone storage...

Attached Files
.jpg   27022016456.JPG (Size: 31 KB / Downloads: 3)
.jpg   27022016458.JPG (Size: 32.53 KB / Downloads: 3)
.jpg   28022016463.JPG (Size: 22.01 KB / Downloads: 3)
.jpg   28022016462.JPG (Size: 22.7 KB / Downloads: 41)
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#6
(02-28-2016, 12:21 AM)sany1 Wrote: Thank you.
I erased the Phone storage but always the same problem.My phone have not enough storage space.I send you pictures in attachment
I don't understand what's wrong with phone storage...

Which stotage location is this
[Image: attachment.php?aid=1964]
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#7
(02-28-2016, 05:33 PM)hovatek Wrote:
(02-28-2016, 12:21 AM)sany1 Wrote: Thank you.
I erased the Phone storage but always the same problem.My phone have not enough storage space.I send you pictures in attachment
I don't understand what's wrong with phone storage...

Which stotage location is this
[Image: attachment.php?aid=1964]

Download location.I tried to download WhatsApp Messenger...
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#8
(02-28-2016, 07:16 PM)sany1 Wrote: Download location.I tried to download WhatsApp Messenger...

I don't understand. Can I see a full screenshot
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#9
(02-29-2016, 10:05 AM)hovatek Wrote:
(02-28-2016, 07:16 PM)sany1 Wrote: Download location.I tried to download WhatsApp Messenger...

I don't understand. Can I see a full screenshot
Thank you for help.
Well i found a real Information about my phone iPhone6 clone.
Alps MG492CH/A Android 4.4.4
Well i think there is nothing more to do...
Here is a screenshot

Attached Files
.jpg   03032016516.JPG (Size: 52.24 KB / Downloads: 1)
.jpg   03032016517.JPG (Size: 32.33 KB / Downloads: 1)
.jpg   03032016518.JPG (Size: 40.03 KB / Downloads: 2)
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#10
(03-03-2016, 09:01 PM)sany1 Wrote: Thank you for help.
Well i found a real Information about my phone iPhone6 clone.
Alps MG492CH/A Android 4.4.4
Well i think there is nothing more to do...
Here is a screenshot

seems to be between an EBR and Phone storage issue.
can I see a screenshot of the storage error message
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