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Touchscreen not working properly after flash

#11

Yes I have (THL 5000 version, maybe I should try the other ones?), this is the strange thing I think.
I don't know if I am doing something wrong when I flashed formatted and upgraded the firmware and downloaded as I was not initially aware of what to do or if it is the software. Also this seems to be an older version of the one that I got shipped with the phone.
Any tips?
(03-26-2016, 12:10 PM)hovatek Wrote:
(03-26-2016, 01:32 AM)Harryortho Wrote: It is strange as the touchscreen was working fine before the issues that came up.
I pressed the factory reset but and cannot seem to fulfill the steps properly. Is there a good ROM you know of for MKT6589 chipset lollipop or marshmallow with the scatter and bin files, everything I have checked online requires other software for a phone screen that is working but in my case this does not apply since my touchscreen is malfunctioning. I am hoping to just find a scatter file and .bin file with the rom that will work.

I tried to repeat flashing as you said but not sure how to do it properly since I am not sure what I need to have checked and unchecked, do I only upgrade? do I only download? do I format and update firmware , I am using the latest SM flash tool, I have a USB cable and my chrome tabes are at least 11 tabs on this issue and will probably grow.
Any tips?
I can't pay for some reason, it might be useful to do a computer handover to try to fix my phone from your end, my phone is a THL 5000 MKt6589 chipset, I want a decent ROM but MKT 6589 do not do OTA updates and THL only hand one ROM for the phones I think.
[quote='hovatek' pid='71802' dateline='1458671903']
[quote='Harryortho' pid='71783' dateline='1458658991']
you might need to try another firmware. try flashing this one using the firmware upgrade option via SP flash tool @ https://forum.hovatek.com/thread-159.html
BTW, is it that the screen doesn't respond at all or it freezes? what exactly is wrong with the touch?

I think its a kernel issue, the firmware isn't fully compatible with the phone.
have you tried https://forum.hovatek.com/thread-9539.html



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#12
(03-26-2016, 06:23 PM)Harryortho Wrote: Yes I have (THL 5000 version, maybe I should try the other ones?), this is the strange thing I think.
I don't know if I am doing something wrong when I flashed formatted and upgraded the firmware and downloaded as I was not initially aware of what to do or if it is the software. Also this seems to be an older version of the one that I got shipped with the phone.
Any tips?
I think its a kernel issue, the firmware isn't fully compatible with the phone.
have you tried https://forum.hovatek.com/thread-9539.html

You'll need to keep searching for other firmware for your phone model till one works
Need further assistance? Speak with a Hovatek Representative:
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#13
I got the same problem done everything fine still no succes with screen any suggestion? everything is like he said its not hardware problem cause it was working fine before flashing stock rom becauze that freaky malware came...
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#14
(09-03-2016, 04:13 PM)eberic1 Wrote: I got the same problem done everything fine still no succes with screen any suggestion? everything is like he said its not hardware problem cause it was working fine before flashing stock rom becauze that freaky malware came...

create a new thread.. this is someone elses support thread
see https://forum.hovatek.com/thread-514.html for how to create a thread
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