Good day. Please, kindly help me with this issue. i was on a journey to a northern state when i got a notification on my android tool bar that " phone memory damaged" and when i clicked on it, it asked that it will format phone memory andi will lose all my files.
i switched the phone off and rebooted and it still displayed the same message in the tools bar. so I decided to boo into recovery and then did a user data backup , which was successful.
Then I rebooted again and saw the same message. I agreed o format the phone since i have created a backup but the format won't do.
so, i booted into recovery again and did a factory reset. wiped the cache too and then restored user data. it showed that restore was successful an i decided to reboot. it displayed the usual tecno logo and then showed an android robot and wrote underneath it that it was installing update from sd card and hen showed "optimizing and updating app data" or something like that.
Only to suddenly power off the screen and reboot again. then the cycle repeated once more before it automatically booted into recovery and showed
"formatting user data... done"
"restoring userdata ..."
"Error: mount user data fail"
i then removed the battery and removed he memory card and booted again. this time it booted and then displayed the recovery menu saying "SD card not present" .
if I put the sdcard ,the earlier story happens and If I removed the card, the other event happens.
I've just tried flashing it using the files from a read back I earlier made. i disnt flash the preloader. flashing was successful but after booting, samething is still happening. I am considering flashing the preloader but not sure about it, though I will do that now.
please, what else can I do if flashing the preloader doesn't solve the issue.
I am using a Tecno R7.