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[Please help] BlackBerry q10 is dead and pc does not recognized it

[Please help] BlackBerry q10 is dead and pc does not recognized it

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osuolale95
osuolale95
osuolale95
Senior Member
180
14-06-2016, 04:38 PM
#1



hi, please help me my blackberry q10 I dead it only blink red light for some seconds and the light goes off after some seconds. The device is not connecting to my PC cause I have bb link, the response I received is USB not recognized.

help me out please...

thanks
hovatek
hovatek
hovatek
Administrator
49,570
14-06-2016, 07:38 PM
#2
(14-06-2016, 04:38 PM)osuolale95 hi, please help me my blackberry q10 I dead it only blink red light for some seconds and the light goes off after some seconds. The device is not connecting to my PC cause I have bb link, the response I received is USB not recognized.

help me out please...

thanks

1. charge the battery externally
2. try a different cord and usb port on the PC

Note!
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osuolale95
osuolale95
osuolale95
Senior Member
180
14-06-2016, 11:54 PM
#3
Ive tried everything still the same. The phone is dead completely only blinking red light for seconds and it goes off again. Help please
matybazz
matybazz
matybazz
Senior Member
2,289
15-06-2016, 10:28 AM
#4
(14-06-2016, 11:54 PM)osuolale95 Ive tried everything still the same.  The phone is dead completely only blinking  red light for seconds and it goes off again.  Help please

Try another pc
osuolale95
osuolale95
osuolale95
Senior Member
180
15-06-2016, 03:32 PM
#5



Yes I've tried two different PCs help me please
matybazz
matybazz
matybazz
Senior Member
2,289
15-06-2016, 06:35 PM
#6
(15-06-2016, 03:32 PM)osuolale95 Yes I've tried two different PCs help me please

How did it realy start?
hovatek
hovatek
hovatek
Administrator
49,570
16-06-2016, 09:34 PM
#7
(14-06-2016, 11:54 PM)osuolale95 Ive tried everything still the same. The phone is dead completely only blinking red light for seconds and it goes off again. Help please

have you tried using Blackberry link ?

Note!
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osuolale95
osuolale95
osuolale95
Senior Member
180
21-06-2016, 03:11 PM
#8
Yes. It doesn't detect the phone. I only heard a sound and the notification light will just on for some seconds and later it will go off.
hovatek
hovatek
hovatek
Administrator
49,570
21-06-2016, 05:22 PM
#9
(21-06-2016, 03:11 PM)osuolale95 Yes. It doesn't detect the phone. I only heard a sound and the notification light will just on for some seconds and later it will go off.

you should have the board looked at

Note!
We have a reply schedule for Free Support. Please upgrade to Private Support if you can't wait.
osuolale95
osuolale95
osuolale95
Senior Member
180
21-06-2016, 05:37 PM
#10



You mean I should unscrew it an check for burnt right???
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