[mensa]

Yes....''WD mypassport0740 Usb Device''

Is it shown under my computer? If yes, with what letter?

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[NIKKI2]

Yes....''WD mypassport0740 Usb Device''

Is it shown under my computer? If yes, with what letter?

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Nope,not shown

[mensa]

Nope,not shown

Press windows button and R simultaneously to open RUN; the type cmd to open command prompt. In command prompt, type diskpart and afterwards; type list disk to see if it will show up.

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[NIKKI2]

Nope,not shown

Press windows button and R simultaneously to open RUN; the type cmd to open command prompt. In command prompt, type diskpart and afterwards; type list disk to see if it will show up.

Sent from my Infinix NOTE 2 using Hovatek mobile

[NIKKI2]

Nope,not shown

Press windows button and R simultaneously to open RUN; the type cmd to open command prompt. In command prompt, type diskpart and afterwards; type list disk to see if it will show up.

Sent from my Infinix NOTE 2 using Hovatek mobile

labelled as disk2 as shown by the screen shot i've sent

[mensa]

labelled as disk2 as shown by the screen shot i've sent

The space is missing. Bro, do you remember the size of the files which were on it because at this stage, we have to format the disk and restore the files later. Shall we?

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[NIKKI2]

labelled as disk2 as shown by the screen shot i've sent

The space is missing. Bro, do you remember the size of the files which were on it because at this stage, we have to format the disk and restore the files later. Shall we?

Sent from my Infinix NOTE 2 using Hovatek mobile

Yes we can format,its less than 10gb of data had stored out of the whole hdd of 500gb

[mensa]

Yes we can format,its less than 10gb of data had stored out of the whole hdd of 500gb

Okay, we will restore to obtain the drive space but first of all; try aoime backkupper to clone the files to a drive different from the disk 2 before we tackle the disk 2

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[Adonso]

showsisk2,Unknown.Not initialized

When the external device is connected, can you send a screenshot of your computer>manage>disk management directory?

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Was the disk initially in a different external case? if yes, you can consider installing disk in the same case.

if not then you can try to initialize the disk.

its the original external case

Does the disk contain important information?

[NIKKI2]

Yes we can format,its less than 10gb of data had stored out of the whole hdd of 500gb

Okay, we will restore to obtain the drive space but first of all; try aoime backkupper to clone the files to a drive different from the disk 2 before we tackle the disk 2

Sent from my Infinix NOTE 2 using Hovatek mobile

morning,am back and am so grateful for assistance;we can go ahead now...