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[Please help] pls i need help

#11

The phone has ever root by some one and he unroot it before he sold it to me


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#12
The phone has ever root by some one and he unroot it before he sold it to mea
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#13
(07-22-2016, 08:59 PM)gazy Wrote: The phone has ever root by some one and he unroot it before he sold it to mea

how was it unrooted?
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#14
He told me that he unroot it with king user he select the option of remove root permission
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#15
(07-23-2016, 11:53 PM)gazy Wrote: He told me that he unroot it with king user he select the option of remove root permission

thats not enough.
unroot using https://blog.hovatek.com/how-to-unroot-a...e-in-order- to-successfully-install-an-ota-update

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#16
hello I use your unroot method but when i click download and connect my phone to PC without battery SP flash tool won't detect my phone and if i slot battery in and connect it the phone will start charging I have manually installed vcom driver on my PC window 8 32bit
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#17
and I try 4 different USB PORT
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#18
(07-27-2016, 11:59 AM)gazy Wrote: hello I use your unroot method but when i click download and connect my phone to PC without battery SP flash tool won't detect my phone and if i slot battery in and connect it the phone will start charging I have manually installed vcom driver on my PC window 8 32bit

The driver isnt installed properly then send a screenshot of device manager when you plug the phone when switched off
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#19
(07-27-2016, 12:29 PM)gazy Wrote: and I try 4 different USB PORT

install VCOM drivers using https://forum.hovatek.com/thread-440.html
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#20
see my device Manager when i connect my phone to pc see the screenshot below

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