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Help me out please

#1

I am on 3G yet my phone cannot read more than 20k/s . and is not like that before I've try different network sim in it but still the same. Pls help me ooo.


Sent from my TECNO_P5_PLUS using Hovatek mobile


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#2
probably your p5+ is a clone, scan the qr code or go to mtk engineering mode and open network selection of the first tab abd select 3G.
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#3
I've done that. Please any other solution

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#4
(08-17-2016, 08:38 PM)peter osoro Wrote: probably your p5+ is a clone, scan the qr code or go to mtk engineering mode and open network selection of the first tab abd select 3G.
I've done that. Please any other solution



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#5
(08-17-2016, 08:05 PM)Isaac20 Wrote: I am on 3G yet my phone cannot read more than 20k/s . and is not like that before I've try different network sim in it but still the same. Pls help me ooo.


Sent from my TECNO_P5_PLUS using Hovatek mobile

Try to reload the phone with a fresh os
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#6
(08-17-2016, 08:05 PM)Isaac20 Wrote: I am on 3G yet my phone cannot read more than 20k/s . and is not like that before I've try different network sim in it but still the same. Pls help me ooo.


Sent from my TECNO_P5_PLUS using Hovatek mobile

Ok .... please did u try factory reset the phone ?
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#7
(08-18-2016, 08:22 AM)ALBA Wrote:
(08-17-2016, 08:05 PM)Isaac20 Wrote: I am on 3G yet my phone cannot read more than 20k/s . and is not like that before I've try different network sim in it but still the same. Pls help me ooo.


Sent from my TECNO_P5_PLUS using Hovatek mobile

Ok .... please did u try factory reset the phone ?

Maybe I do factory reset.

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#8
(08-17-2016, 08:05 PM)Isaac20 Wrote: I am on 3G yet my phone cannot read more than 20k/s . and is not like that before I've try different network sim in it but still the same. Pls help me ooo.


Sent from my TECNO_P5_PLUS using Hovatek mobile

Does this happen with other phones in your area or just your phone?

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#9
(This post was last modified: 08-19-2016, 09:45 AM by hovatek. )
(08-17-2016, 08:05 PM)Isaac20 Wrote: I am on 3G yet my phone cannot read more than 20k/s . and is not like that before I've try different network sim in it but still the same. Pls help me ooo.


Sent from my TECNO_P5_PLUS using Hovatek mobile

Either your P5 is a clone or the NVRAM is corrupt

see https://blog.hovatek.com/how-to-identify...ecno-phone
Need further assistance? Speak with a Hovatek Representative:
Working Hours: Mondays - Saturdays ; 09:00 - 18:00 (GMT +1:00)
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#10
(08-18-2016, 11:08 AM)matybazz Wrote:
(08-17-2016, 08:05 PM)Isaac20 Wrote: I am on 3G yet my phone cannot read more than 20k/s . and is not like that before I've try different network sim in it but still the same. Pls help me ooo.


Sent from my TECNO_P5_PLUS using Hovatek mobile

Does this happen with other phones in your area or just your phone?

It just on my phone !! 3g is very okay my area


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