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[Please help] Malware infection on my MALATA 403 android phone

#31

(12-22-2016, 01:39 PM)hovatek Wrote:
(12-22-2016, 09:47 AM)[email protected] Wrote: I have done all these and there seems to be relative "peace" from the malware pop ups. Thanks. But kingroot is bringing up some inetrface whenever I connect to electricity for charging the phone. What is next please, have a nice  day.

Disable Magic Smile Wallpaper and let me know if there are still signs of malware
The charging interface can always be disabled later

Good evening,
I have frozen the Magic Smile Wallpaper and, it seems all is Ok. I have also frozen another app called  Uber. I am going to observe till morning. Thanks for your assistance so far.


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#32
(12-22-2016, 01:39 PM)hovatek Wrote:
(12-22-2016, 09:47 AM)[email protected] Wrote: I have done all these and there seems to be relative "peace" from the malware pop ups. Thanks. But kingroot is bringing up some inetrface whenever I connect to electricity for charging the phone. What is next please, have a nice  day.

Disable Magic Smile Wallpaper and let me know if there are still signs of malware
The charging interface can always be disabled later

I have disabled the Magic Smile Wallpaper and all seems Ok except that kingroot now return 5 threat which are amongst those that were disabled. The launcher is coming up from time to time and freezing the screen.
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#33
(12-23-2016, 09:41 PM)[email protected] Wrote: I have disabled the Magic Smile Wallpaper and all seems Ok except that kingroot now return 5 threat which are amongst those that were disabled. The launcher is coming up from time to time and freezing the screen.

Which launcher precisely?
Need further assistance? Speak with a Hovatek Representative:
Working Hours: Mondays - Saturdays ; 09:00 - 18:00 (GMT +1:00)
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#34
(12-24-2016, 10:26 PM)hovatek Wrote:
(12-23-2016, 09:41 PM)[email protected] Wrote: I have disabled the Magic Smile Wallpaper and all seems Ok except that kingroot now return 5 threat which are amongst those that were disabled. The launcher is coming up from time to time and freezing the screen.

Which launcher precisely?

I do not know but when I went through Link2SD I found out one app called Whatsapp Helper since it was not among the first apps in the initial 119 that were there I Freeze it. There is also an app called Uber which I have frozen. Everything now seems Ok, and I'm able to run Whatsapp now.
Thanks and Merry Christmas to you and all your team members.
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#35
I do not know but when I went through Link2SD I found out one app called Whatsapp Helper since it was not among the first apps in the initial 119 that were there I Freeze it. There is also an app called Uber which I have frozen. Everything now seems Ok, and I'm able to run Whatsapp now.
Thanks and Merry Christmas to you and all your team members.


Reply
#36
Please I still need your assistance in completing the process started with my MALATA N403 phone. I have loaded kingroot and Link2sd as required. But I'm still having malware attack on the phone. while I'm planning to buy another phone I want to solve this problem to a logical end. thank you for your assistance so far.
Reply
#37
(This post was last modified: 01-14-2017, 01:54 PM by hovatek. )
(01-14-2017, 12:41 PM)[email protected] Wrote: Please I still need your assistance in completing the process started with my MALATA N403 phone. I have loaded kingroot and Link2sd as required. But I'm still having malware attack on the phone. while I'm planning to buy another phone I want to solve this problem to a logical end. thank you for your assistance so far.

Oh really?
Your last comments sounded like all was fine.
According to the list you gave me, these are the apps on your device. I've placed "#" infront of those you've frozen but i'm afraid your list is incomplete.
In previous comments, you mentioned Whatsapp Helper and Uber, neither of which is on this list. I need to be sure every app is listed as I can only work with what I see.

Code:
Android Keyboard (AOSP)
# AppGuidePluggin
Backup and Restore
BaterryWarning
Black Hole
Bluetooth Share
# Bubbles
Calculator
Calendar
CalendarStorage
CellConnectionService
Certificate installer
Clock
com.android.backupconfirm
com.android.provision
com.android.sharedstorageback
com.android.wallpaper.holospira
Contact
Contact Storage
Dialer
Documents
Download Manager
Downloads
# Dr Battery
Drive
DRM/Protected Content Storage
EM SIM/MELock
Email
Engineer Mode
Exchange Services
External Storage
Factory Test
File Manager
FM Radio
Fused Location
Gallery
GSensor Calibrate
HomeScreeentips
ImeiWriter
Input Devices
Key Chair
Launcher3
Live Wallpaper Picker
# Magic Smile Wallpaper
Media Storage
Messaging
Mobile anti-theft
MTK Android Smile Daemon
MTK Thermal Manager
Music
MusicFX
Omacp
OneTimeInit
Package Access Helpper
Package Installer
PacProcessor
Phone Beam
Phone
Phone/Messaging Services
Phone Services
Pico TTS
Print Spooler
ProxyHandler
Schedule power on & off
Search Application Provider
Settings
Settings Storage
Shell
# ShutDownT
SimToolkit
SimToolkit
SoundRecorder
SystemUI
# TDLookScreenView
# ToDo
UserDictionary
VCalendar
Video
VpnDialogs
YGPS

Category 2 Frozen 4

# SmartNote
# SettingService
# com.android.sync
# AndroidService

Category 3 (without anything in front)

Android System
# bct_service
Browser
# Ceroa
com.mediatek
Configupdater
# Deroa
Gmail
Google Account Manager
Google Backup Transport
Google Calendar Sync
Google Contact Sync
Google Partner Setup
Google Play Services
Google Play Store
Google Search
Google Search Framework
Google Services Framwork
Google+
Hangouts
Kingroot
Link2SD
Location Engineer Mode
Maps
# Market Freedom Agent
MTLogger
# ObjectService
# org.snow.down.update
Weather
Weather Service
Whatsapp
Wireless update
Youtube
Need further assistance? Speak with a Hovatek Representative:
Working Hours: Mondays - Saturdays ; 09:00 - 18:00 (GMT +1:00)
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#38
(01-14-2017, 01:53 PM)hovatek Wrote:
(01-14-2017, 12:41 PM)[email protected] Wrote: Please I still need your assistance in completing the process started with my MALATA N403 phone. I have loaded kingroot and Link2sd as required. But I'm still having malware attack on the phone. while I'm planning to buy another phone I want to solve this problem to a logical end. thank you for your assistance so far.

Oh really?
Your last comments sounded like all was fine.
According to the list you gave me, these are the apps on your device. I've placed "#" infront of those you've frozen but i'm afraid your list is incomplete.
In previous comments, you mentioned Whatsapp Helper and Uber, neither of which is on this list. I need to be sure every app is listed as I can only work with what I see.

Code:
Android Keyboard (AOSP)
# AppGuidePluggin
Backup and Restore
BaterryWarning
Black Hole
Bluetooth Share
# Bubbles
Calculator
Calendar
CalendarStorage
CellConnectionService
Certificate installer
Clock
com.android.backupconfirm
com.android.provision
com.android.sharedstorageback
com.android.wallpaper.holospira
Contact
Contact Storage
Dialer
Documents
Download Manager
Downloads
# Dr Battery
Drive
DRM/Protected Content Storage
EM SIM/MELock
Email
Engineer Mode
Exchange Services
External Storage
Factory Test
File Manager
FM Radio
Fused Location
Gallery
GSensor Calibrate
HomeScreeentips
ImeiWriter
Input Devices
Key Chair
Launcher3
Live Wallpaper Picker
# Magic Smile Wallpaper
Media Storage
Messaging
Mobile anti-theft
MTK Android Smile Daemon
MTK Thermal Manager
Music
MusicFX
Omacp
OneTimeInit
Package Access Helpper
Package Installer
PacProcessor
Phone Beam
Phone
Phone/Messaging Services
Phone Services
Pico TTS
Print Spooler
ProxyHandler
Schedule power on & off
Search Application Provider
Settings
Settings Storage
Shell
# ShutDownT
SimToolkit
SimToolkit
SoundRecorder
SystemUI
# TDLookScreenView
# ToDo
UserDictionary
VCalendar
Video
VpnDialogs
YGPS

Category 2 Frozen 4

# SmartNote
# SettingService
# com.android.sync
# AndroidService

Category 3 (without anything in front)

Android System
# bct_service
Browser
# Ceroa
com.mediatek
Configupdater
# Deroa
Gmail
Google Account Manager
Google Backup Transport
Google Calendar Sync
Google Contact Sync
Google Partner Setup
Google Play Services
Google Play Store
Google Search
Google Search Framework
Google Services Framwork
Google+
Hangouts
Kingroot
Link2SD
Location Engineer Mode
Maps
# Market Freedom Agent
MTLogger
# ObjectService
# org.snow.down.update
Weather
Weather Service
Whatsapp
Wireless update
Youtube

I still need your assistance please. You are quite correct with the number of items I gave you in the previous correspondence, but the true situation now is as follows: After installing kingroot and Link2SDTotal I had 119 apps as I indicated in my previous post. I was also able to do whatsapp but whenever I connect the data, a launcher..opening message comes up and before i know an app would have been installed. I would have to disconnect the data and go through Link2SD to freeze the newly app. 

Now I have 146 Apps in total and I have frozen 42 of them. In the process of freezing the apps, the centre button is not working and kingroot is still reporting threat from the installed apps.

The underlisted are the frozen apps now:
2048
2048
Account
Andoid Service
AppGuidePlugin
Battery King
BBM
bct_service
Beautiful Alarm
box1_si
boy
Bubbles
Calcdays
Ceroa
Ceroa
com.android.sync
Compass Lite
Deroa
Dr Battery
FloatBar
fqad
GoogleMapService
Magic Smoke Wallpapers
Market Feedback Agent
Mediaplayer
Mycal Sports
OjbectService
org.snow.down.update
Phone Cleaner
SettingService
shutdownT
SmartNote
Superb Cleaner
SysServer
SystemLogCat
SystemLogHktkdzq
TDLockScreenView
toBe
ToDo
Uber
WhatsAppHelper
WifiSearch
Wolf

I would like to know whether it is possible to get off this malware thing. Is it that I have a resident app triggering the going to the Internet or is it my gmail account that is corrupted, I have changed my password on the account a couple of times. My fear is that if I buy another phone and use my current gmail account and SIM will I not be having the same problem.
Thank you.
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#39
(01-16-2017, 03:01 PM)[email protected] Wrote:  Now I have 146 Apps in total and I have frozen 42 of them. In the process of freezing the apps, the centre button is not working and kingroot is still reporting threat from the installed apps.

The underlisted are the frozen apps now:
2048
2048
Account
Andoid Service
AppGuidePlugin
Battery King
BBM
bct_service
Beautiful Alarm
box1_si
boy
Bubbles
Calcdays
Ceroa
Ceroa
com.android.sync
Compass Lite
Deroa
Dr Battery
FloatBar
fqad
GoogleMapService
Magic Smoke Wallpapers
Market Feedback Agent
Mediaplayer
Mycal Sports
OjbectService
org.snow.down.update
Phone Cleaner
SettingService
shutdownT
SmartNote
Superb Cleaner
SysServer
SystemLogCat
SystemLogHktkdzq
TDLockScreenView
toBe
ToDo
Uber
WhatsAppHelper
WifiSearch
Wolf

I would like to know whether it is possible to get off this malware thing. Is it that I have a resident app triggering the going to the Internet or is it my gmail account that is corrupted, I have changed my password on the account a couple of times. My fear is that if I buy another phone and use my current gmail account and SIM will I not be having the same problem.
Thank you.

A good number of items on this new list are not in the original list you gave me. This makes it difficult for me to guide you.
1. Which apps is Kingroot warning about?
2. I need a list of all apps that have not been frozen, something is still operating freely
Need further assistance? Speak with a Hovatek Representative:
Working Hours: Mondays - Saturdays ; 09:00 - 18:00 (GMT +1:00)
Reply
#40
(01-16-2017, 09:51 PM)hovatek Wrote:
(01-16-2017, 03:01 PM)[email protected] Wrote:  Now I have 146 Apps in total and I have frozen 42 of them. In the process of freezing the apps, the centre button is not working and kingroot is still reporting threat from the installed apps.

The underlisted are the frozen apps now:
2048
2048
Account
Andoid Service
AppGuidePlugin
Battery King
BBM
bct_service
Beautiful Alarm
box1_si
boy
Bubbles
Calcdays
Ceroa
Ceroa
com.android.sync
Compass Lite
Deroa
Dr Battery
FloatBar
fqad
GoogleMapService
Magic Smoke Wallpapers
Market Feedback Agent
Mediaplayer
Mycal Sports
OjbectService
org.snow.down.update
Phone Cleaner
SettingService
shutdownT
SmartNote
Superb Cleaner
SysServer
SystemLogCat
SystemLogHktkdzq
TDLockScreenView
toBe
ToDo
Uber
WhatsAppHelper
WifiSearch
Wolf

I would like to know whether it is possible to get off this malware thing. Is it that I have a resident app triggering the going to the Internet or is it my gmail account that is corrupted, I have changed my password on the account a couple of times. My fear is that if I buy another phone and use my current gmail account and SIM will I not be having the same problem.
Thank you.

A good number of items on this new list are not in the original list you gave me. This makes it difficult for me to guide you.
1. Which apps is Kingroot  warning about?
2. I need a list of all apps that have not been frozen, something is still operating freely

I sorry about this mix up but the truth is that anytime I connect the data access I have new apps being installed. What I have done now is to return to the previous status when I had 119 apps and 17 frozen. I have also disconnected from the Internet. The list in line with this situation is as follows:
Active apps (Not frozen):

Android Keyboard (AOSP)
Android System
Backup and Restore
BaterryWarning
Black Hole
Bluetooth Share
Browser
Calculator
Calendar
CalendarStorage
CellConnectionService
Certificate installer
Clock
com.android.backupconfirm
com.android.provision
com.android.sharedstorageback
com.android.wallpaper.holospira
com.mediatek
ConfigUpdater
Contacts
Contact Storage
Device Management
Dialer
Documents
Download Manager
Downloads
Drive
DRM/Protected Content Storage
EM SIM/MELock
Email
Engineer Mode
Exchange Services
External Storage
Factory Test
File Manager
FM Radio
FotaProvider
Fused Location
Gallery
Gmail
Google Account Manager
Google Backup Transport
Google Calendar Sync
Google Contact Sync
Google Partner Setup
Google Play Services
Google Play Store
Google Search
Google Services Framework
Google+
GSensor Calibrate
Hangouts
HomeScreeentips
ImeiWriter
Input Devices
Key Chain
Kingroot
Launcher3
Link2SD
Live Wallpaper Picker
Location Engineer Mode
Maps
Media Storage
Messaging
Mobile anti-theft
MTK Android Smile Daemon
MTK Thermal Manager
MTKLogger
Music
MusicFX
Omacp
One Time Init
Package Access Helpper
Package Installer
PacProcessor
Permission Control
Phone Beam
Phone
Phone/Messaging Services
Phone Service
Pico TTS
Print Spooler
ProxyHandler
Schedule power on & off
Search Application Provider
Settings
Settings Storage
Shell
SimToolkit
SimToolkit
SoundRecorder
System UI
UserDictionary
VCalendar
Videos
VpnDialogs
Weather
Weather Service
Whatsapp
Wireless update
YGPS
Youtube


Frozen apps:

AndroidService
AppGuidePluggin
bct_service
Bubbles
Ceroa
com.android.sync
Deroa
Dr Battery
Magic Smoke Wallpapers
Market Feedback Agent
OjbectService
org.snow.down.update
SettingService
ShutDownT
SmartNote
TDLockScreenView
ToDo

Kingroot identified the following 
as risky:
   bct_service
    ceroa

as bloatware:
    deroa
   ojbectservice

Thanks for your continued assistance
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