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Help! Microsoft office not working

#1

Please my Microsoft office is not working, I've Installed it and it's showing in the list of the installed programs but can't find it anywhere to launch it even when i search and if i try to open any PowerPoint or word document, it will give error that "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item". Please what can i do?

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#2
(12-01-2016, 10:03 PM)lakunle1love Wrote: Please my Microsoft office is not working, I've Installed it and it's showing in the list of the installed programs but can't find it anywhere to launch it even when i search and if i try to open any PowerPoint or word document, it will give error that "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item". Please what can i do?

Sent from my P8_Energy_mini using Hovatek mobile

I'm willing to help you, you can follow this simple guide to be sure if you have permission to the software (Microsoft Office) and other related methods to fix. Goto MS official website...
https://support.microsoft.com/en-us/kb/2669244
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#3
(12-01-2016, 11:27 PM)Spondulix Wrote:
(12-01-2016, 10:03 PM)lakunle1love Wrote: Please my Microsoft office is not working, I've Installed it and it's showing in the list of the installed programs but can't find it anywhere to launch it even when i search and if i try to open any PowerPoint or word document, it will give error that "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item". Please what can i do?

Sent from my P8_Energy_mini using Hovatek mobile

I'm willing to help you, you can follow this simple guide to be sure if you have permission to the software (Microsoft Office) and other related methods to fix. Goto MS official website...
https://support.microsoft.com/en-us/kb/2669244



Thanks bros but I've tried the steps suggested in the link but to no avail. The problem is that i can't even find the application anywhere, not even the shortcuts. The only place i can locate it is in the list of the installed programs and it's not even executable there ,can only uninstall.

Sent from my P8_Energy_mini using Hovatek mobile
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#4
try troubleshotting and reinstalling of the office.
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#5
(12-01-2016, 10:03 PM)lakunle1love Wrote: Please my Microsoft office is not working, I've Installed it and it's showing in the list of the installed programs but can't find it anywhere to launch it even when i search and if i try to open any PowerPoint or word document, it will give error that "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item". Please what can i do?

Sent from my P8_Energy_mini using Hovatek mobile

Where did you get the installer you used? Was it from a CD?

Need further assistance? Speak with a Hovatek Representative:
Working Hours: Mondays - Saturdays ; 09:00 - 18:00 (GMT +1:00)
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#6
(12-03-2016, 10:41 AM)hovatek Wrote:
(12-01-2016, 10:03 PM)lakunle1love Wrote: Please my Microsoft office is not working, I've Installed it and it's showing in the list of the installed programs but can't find it anywhere to launch it even when i search and if i try to open any PowerPoint or word document, it will give error that "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item". Please what can i do?

Sent from my P8_Energy_mini using Hovatek mobile

Where did you get the installer you used? Was it from a CD?

Nope, it's not from a CD, i got it from another laptop with my flash drive.

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#7
(12-05-2016, 04:44 PM)lakunle1love Wrote: Nope, it's not from a CD, i got it from another laptop with my flash drive.

Sent from my P8_Energy_mini using Hovatek mobile

It seems as tho you just copied an already installed program. It doesn't work that way in most cases.
you should get an MS office CD OR download the installer online
then install MS office properly
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#8
(This post was last modified: 12-06-2016, 09:57 AM by hovatek. )
(12-05-2016, 04:44 PM)lakunle1love Wrote: Nope, it's not from a CD, i got it from another laptop with my flash drive.

Sent from my P8_Energy_mini using Hovatek mobile

1. Do you encounter this with other installed software
2. Locate the installation location of Microsoft office and take ownership of the folder using https://forum.hovatek.com/thread-15585.html
Need further assistance? Speak with a Hovatek Representative:
Working Hours: Mondays - Saturdays ; 09:00 - 18:00 (GMT +1:00)
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#9
(12-06-2016, 09:44 AM)hovatek Wrote:
(12-05-2016, 04:44 PM)lakunle1love Wrote: Nope, it's not from a CD, i got it from another laptop with my flash drive.

Sent from my P8_Energy_mini using Hovatek mobile

1. Do you encounter this with other installed software
2. Locate the installation location of Microsoft office and take ownership of the folder using https://forum.hovatek.com/thread-15585.html

Nope, it's only with MS office.

Thanks, I'll try your suggestion.

Sent from my P8_Energy_mini using Hovatek mobile
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#10
(12-05-2016, 05:25 PM)X3non Wrote:
(12-05-2016, 04:44 PM)lakunle1love Wrote: Nope, it's not from a CD, i got it from another laptop with my flash drive.

Sent from my P8_Energy_mini using Hovatek mobile

It seems as tho you just copied an already installed program. It doesn't work that way in most cases.
you should get an MS office CD OR download the installer online
then install MS office properly

Thanks for your response, I'll also try it.

Sent from my P8_Energy_mini using Hovatek mobile
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