Hovatek Forum MOBILE Android [Please help] INFINIX ZERO 3 FROZEN
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[Please help] INFINIX ZERO 3 FROZEN

[Please help] INFINIX ZERO 3 FROZEN

accessnuah
accessnuah
accessnuah
Junior Member
21
08-12-2016, 09:54 PM
#1



Dear Senior in the house

My zero 3 froze few seconds after powering on. 

Notin work on touch screen unless i press power f0r 20 secs. samething happen when i restart

Pls assist as i dont want to factory reset as my flash containing my backup was stolen

Sad

Thanks
hovatek
hovatek
hovatek
Administrator
49,570
09-12-2016, 12:38 PM
#2
(08-12-2016, 09:54 PM)accessnuah Dear Senior in the house

My zero 3 froze few seconds after powering on. 

Notin work on touch screen unless i press power f0r 20 secs. samething happen when i restart

Pls assist as i dont want to factory reset as my flash containing my backup was stolen

Sad

Thanks

Boot into safe mode using https://www.hovatek.com/forum/thread-572.html
does the issue persist?

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accessnuah
accessnuah
accessnuah
Junior Member
21
09-12-2016, 03:24 PM
#3
(08-12-2016, 09:54 PM)accessnuah Dear Senior in the house

My zero 3 froze few seconds after powering on. 

Notin work on touch screen unless i press power f0r 20 secs. samething happen when i restart

Pls assist as i dont want to factory reset as my flash containing my backup was stolen

Sad

Thanks

Thanks for the response but due to my inpatient, i did another backup through recovery which was successful and i did a factory reset and all work fine.

The challenge now is, every time i try restoring my backup, this error always come up ''Error  mount of NVdata '' and the restore will be interrupted

I need my backup to respond and the backup is stock rom as am yet to switched

Pls, could you assist on this ?

Thanks
hovatek
hovatek
hovatek
Administrator
49,570
09-12-2016, 07:00 PM
#4
(09-12-2016, 03:24 PM)accessnuah Thanks for the response but due to my inpatient, i did another backup through recovery which was successful and i did a factory reset and all work fine.

The challenge now is, every time i try restoring my backup, this error always come up ''Error  mount of NVdata '' and the restore will be interrupted

I need my backup to respond and the backup is stock rom as am yet to switched

Pls, could you assist on this ?

Thanks

I believe your userdata is primarily what you need, Why not untick the rest and restore only userdata

Note!
We have a reply schedule for Free Support. Please upgrade to Private Support if you can't wait.
accessnuah
accessnuah
accessnuah
Junior Member
21
10-12-2016, 05:45 AM
#5



(09-12-2016, 07:00 PM)hovatek
(09-12-2016, 03:24 PM)accessnuah Thanks for the response but due to my inpatient, i did another backup through recovery which was successful and i did a factory reset and all work fine.

The challenge now is, every time i try restoring my backup, this error always come up ''Error  mount of NVdata '' and the restore will be interrupted

I need my backup to respond and the backup is stock rom as am yet to switched

Pls, could you assist on this ?

Thanks

I believe your userdata is primarily what you need, Why not untick the rest and restore only userdata

i untick the rest and it failed to restore data only

The response i get is 

E:extractTarFork() process ended with ERROR 
R=255

Pls assist
hovatek
hovatek
hovatek
Administrator
49,570
11-12-2016, 09:17 AM
#6
(10-12-2016, 05:45 AM)accessnuah i untick the rest and it failed to restore data only

The response i get is 

E:extractTarFork() process ended with ERROR 
R=255

Pls assist

It might be a mount error
see https://www.hovatek.com/forum/thread-15953.html

Note!
We have a reply schedule for Free Support. Please upgrade to Private Support if you can't wait.
accessnuah
accessnuah
accessnuah
Junior Member
21
11-12-2016, 11:08 AM
#7
(11-12-2016, 09:17 AM)hovatek
(10-12-2016, 05:45 AM)accessnuah i untick the rest and it failed to restore data only

The response i get is 

E:extractTarFork() process ended with ERROR 
R=255

Pls assist

It might be a mount error
see https://www.hovatek.com/forum/thread-15953.html

Thanks.... will check it out
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