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Help!! My Infinix Zero 3 XOS update failed

#1

I received an update info on my infinix zero 3 (X552) early this morning (12/13/2016), and when i tried to download the update, it failed, telling me that OTA update cannot continue due to root permission. Then i had to follow some online guild to manually un-root the phone (by removing the SU superSU file from my system folder.

after the download, i proceeded to install it.....This is where the problem starts

Below is the picture of the steps i followed and the stage where i got stucked. please help

[Image: 15284005_1671614942864488_44743442485260...e=5852D86E]

[Image: 15578790_1671625516196764_55039350734811...e=5852D9C8]

[Image: 15578667_1671625509530098_10040554451424...e=5851DE7A]

[Image: 15541346_1671625512863431_75155635161957...e=5852DE95]

Please, Dont know what to do next..

Please HELP!!!!


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#2
(This post was last modified: 12-14-2016, 10:20 AM by hovatek. )
(12-13-2016, 08:29 PM)mcnnadi Wrote: I received an update info on my infinix zero 3 (X552) early this morning (12/13/2016), and when i tried to download the update, it failed, telling me that OTA update cannot continue due to root permission. Then i had to follow some online guild to manually un-root the phone (by removing the SU superSU file from my system folder.

after the download, i proceeded to install it.....This is where the problem starts

Below is the picture of the steps i followed and the stage where i got stucked. please help
Please, Dont know what to do next..

Please HELP!!!!

There's more than one variant of your phone so the safest thing to do is to first backup your firmware incase something goes wrong.
Backup in scatter format using https://forum.hovatek.com/thread-13347.html . Let me know when done so we proceed with fixing
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