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[Please help] FILE EXPLORER DOESN'T START ON BOOTING ON WINDOWS 8.1

#1

Please I need help urgently, my file explorer refuses to start whenever I boot my system. Instead of taking me to my home screen on booting, it shows blankscreen. Please I need help on how to rectify this problem


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#2
(12-23-2016, 09:43 PM)xelaigwu Wrote: Please I need help urgently, my file explorer refuses to start whenever I boot my system. Instead of taking me to my home screen on booting, it shows blankscreen. Please I need help on how to rectify this problem

boot the PC into Safe mode (keep tapping F8 on boot)
let me know if it gets to Home screen
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#3
(12-24-2016, 10:27 PM)hovatek Wrote:
(12-23-2016, 09:43 PM)xelaigwu Wrote: Please I need help urgently, my file explorer refuses to start whenever I boot my system. Instead of taking me to my home screen on booting, it shows blankscreen. Please I need help on how to rectify this problem

boot the PC into Safe mode (keep tapping F8 on boot)
let me know if it gets to Home screen

I tried it but still, it appeared the same way as before
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#4
(This post was last modified: 12-26-2016, 09:43 AM by hovatek. )
(12-24-2016, 11:20 PM)xelaigwu Wrote: I tried it but still, it appeared the same way as before

Have you tried a system restore like @ https://journal.hovatek.com/how-to-do-a-...e-on-a-pc/ or repairing boot problems using a Windows installation media?
Also, how did this issue start?
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#5
(12-26-2016, 09:39 AM)hovatek Wrote:
(12-24-2016, 11:20 PM)xelaigwu Wrote: I tried it but still, it appeared the same way as before

Have you tried a system restore like @ https://journal.hovatek.com/how-to-do-a-...e-on-a-pc/ or repairing boot problems using a Windows installation media?
Also, how did this issue start?

Well, it started overnight without any warning whatsoever. As to how it came about, that is another million dollar question cos it worked fine with all my apps and installed programs until it decided to portray this problem
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#6
(This post was last modified: 12-27-2016, 08:20 AM by hovatek. )
(12-26-2016, 02:17 PM)xelaigwu Wrote: Well, it started overnight without any warning whatsoever. As to how it came about, that is another million dollar question cos it worked fine with all my apps and installed programs until it decided to portray this problem

I think its software related
1. Do you have a Windows 8.1 DVD or bootable USB
2. At the Windows logon screen, Hold SHIFT key then click restart. Select Troubleshoot > Advanced options > System repair
3. Boot into BIOS (F10 on boot) and run a hardware diagnostics just to be sure
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#7
(12-27-2016, 08:11 AM)hovatek Wrote:
(12-26-2016, 02:17 PM)xelaigwu Wrote: Well, it started overnight without any warning whatsoever. As to how it came about, that is another million dollar question cos it worked fine with all my apps and installed programs until it decided to portray this problem

I think its software related
1. Do you have a Windows 8.1 DVD or bootable USB
2. At the Windows logon screen, Hold SHIFT key then click restart. Instead of Safe Mode, try last known good configuration
3. Boot into BIOS (F10 on boot) and run a hardware diagnostics just to be sure

No, I don't have a WINDOWS 8.1 DVD... I guess I'll try and boot into BIOS and run the diagnostics as you suggested
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#8
(12-27-2016, 08:16 AM)xelaigwu Wrote: No, I don't have a WINDOWS 8.1 DVD... I guess I'll try and boot into BIOS and run the diagnostics as you suggested

Before that
At the Windows logon screen, Hold SHIFT key then click restart (from the power icon).
Select Troubleshoot > Adavnced options
Try system restore and system repair
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#9
(12-27-2016, 08:19 AM)hovatek Wrote:
(12-27-2016, 08:16 AM)xelaigwu Wrote: No, I don't have a WINDOWS 8.1 DVD... I guess I'll try and boot into BIOS and run the diagnostics as you suggested

Before that
At the Windows logon screen, Hold SHIFT key then click restart (from the power icon).
Select Troubleshoot > Adavnced options
Try system restore and system repair

Okay Boss, but would I lose my files in the process?
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#10
(12-27-2016, 08:25 AM)xelaigwu Wrote: Okay Boss, but would I lose my files in the process?

No, it doesn't affect files. Only settings and installed / uninstalled applications
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