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Tecno Camon C8

Tecno Camon C8

Ifeoma
Ifeoma
Ifeoma
Newbie
3
28-02-2017, 02:16 PM
#1



My phone keeps restarting on it's own & sometimes wipes out saved data whenever it automatically restarts.
What do I do to rectify this problem.

Sent from my TECNO-C8 using the Hovatek Forum App
hovatek
hovatek
hovatek
Administrator
49,570
28-02-2017, 05:25 PM
#2
(28-02-2017, 02:16 PM)Ifeoma My phone keeps restarting on it's own & sometimes wipes out saved data whenever it automatically restarts.
What do I do to rectify this problem.

Sent from my TECNO-C8 using the Hovatek Forum App

1. What's the Build Number of the phone?
2. Does it wipe the phone like its new (and you have to go through setup) or some data (on phone storage) just go missing?

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Ifeoma
Ifeoma
Ifeoma
Newbie
3
01-03-2017, 09:21 AM
#3
The build number is C8-H352-A2-L-20160118.
It doesn't wipe the phone like it's new, I don't have to go Tru setup, some saved data on phone storage just go missing. last time it wiped out pictures and music only.

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freshtyt
freshtyt
freshtyt
Senior Member
2,949
01-03-2017, 06:01 PM
#4
(01-03-2017, 09:21 AM)Ifeoma The build number is C8-H352-A2-L-20160118.
It doesn't wipe the phone like it's new, I don't have to go Tru setup, some saved data on phone storage just go missing. last time it wiped out pictures and music only.

Sent from my TECNO-C8 using the Hovatek Forum App

verify if the deleted data was stored in the phone storage or SDcard?
Ifeoma
Ifeoma
Ifeoma
Newbie
3
01-03-2017, 07:49 PM
#5



Phone storage..... No SD card in my phone. I only use phone storage

Sent from my TECNO-C8 using the Hovatek Forum App
hovatek
hovatek
hovatek
Administrator
49,570
02-03-2017, 05:35 PM
#6
(01-03-2017, 09:21 AM)Ifeoma The build number is C8-H352-A2-L-20160118.
It doesn't wipe the phone like it's new, I don't have to go Tru setup, some saved data on phone storage just go missing. last time it wiped out pictures and music only.

Sent from my TECNO-C8 using the Hovatek Forum App

Sounds like a corrupted emmc or gallery app.
Backup all important stuff to a secure location.
Go to Settings > Backup & reset then wipe phone storage. After that, boot into factory mode ( see https://www.hovatek.com/forum/thread-12935.html ) and wipe emmc

Note!
We have a reply schedule for Free Support. Please upgrade to Private Support if you can't wait.
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