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tecno h5 white screen problem

#1

i have this problem but the phone boots fine (l can hear the boot tone),when i try to connect to sp flashtool i get no response even though i installed vcom drivers correctly (followed instructions from your video) when i check device manager on my pc i find a yellow mark in the vcom preloader driver icon and this message; This device
cannot start. (Code 10) ,what's the meaning of this??


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#2
(03-11-2015, 11:29 PM)mussa2000 Wrote: i have this problem but the phone boots fine (l can hear the boot tone),when i try to connect to sp flashtool i get no response even though i installed vcom drivers correctly (followed instructions from your video) when i check device manager on my pc i find a yellow mark in the vcom preloader driver icon and  this message;   This device
cannot start. (Code 10) ,what's the meaning of  this??

this mean windows believes there's a problem with the driver or the device itself. (read https://forum.hovatek.com/thread-596.html )
In many cases, Sp flash tool still detects the phone fine despite this error so i wouldnt get too worried. 
what exactly is wrong with the phone and how did it start?
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#3
Sp flashtool doesn't recognize the phone.The phone is my sister's she says the it used to stuck several times and because it was still under warranty she brought it to the Tecno people and the phone worked fine for a while but suddenly after some days the phone went white screen all over and it seems those Tecno guys did some incorrect software update because when i use mtk droid tools i find different IMEI's from the actual IMEI labelled at the back of the phone where battery is kept,what should i do with this issue?
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#4
(03-12-2015, 12:51 PM)mussa2000 Wrote: Sp flashtool doesn't recognize the phone.The phone is my sister's she says the it used to stuck several times and because it was still under warranty she brought it to the Tecno people and the phone worked fine for a while but suddenly after some days the phone went white screen all over and it seems those Tecno guys did some incorrect software update because when i use mtk droid tools i find different IMEI's from the actual IMEI labelled at the back of the phone where battery is kept,what should i do with this issue?

does the phone's screen go white during use or its white right from boot?
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#5
it's white right from boot but i can hear the boot tone plus the vibration of boot completion.

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#6
(03-12-2015, 04:16 PM)mussa2000 Wrote: it's white right from boot but i can hear the boot tone plus the vibration of boot completion.
this is usually caused by flashing an incompatible ROM (see https://forum.hovatek.com/thread-1667.html for details)
you'll need to flash the correct files to the phone
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#7
thanx for that but i have another issue with h5 stock mtk and cwm backup rom when i follow the link i've been redirected to a broken google drive link nothing works,how can i download the rom?
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#8
(03-12-2015, 08:41 PM)mussa2000 Wrote: thanx for that but i have another issue with h5 stock mtk and cwm backup rom when i follow the link i've been redirected to a broken google drive link nothing works,how can i download the rom?

you need download permission for the H5 mtk backup. our CWM links are no longer public. supply a gmail address for the H5 mtk backup
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#9
(03-13-2015, 10:24 AM)hovatek Wrote:
(03-12-2015, 08:41 PM)mussa2000 Wrote: thanx for that but i have another issue with h5 stock mtk and cwm backup rom when i follow the link i've been redirected to a broken google drive link nothing works,how can i download the rom?

you need download permission for the H5 mtk backup. our CWM links are no longer public. supply a gmail address for the H5 mtk backup

ok thanx for the concern i need the mtk h5 backup my gmail is [email protected]
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#10
(03-13-2015, 06:31 PM)mussa2000 Wrote: ok thanx for the concern i need the mtk h5 backup my gmail is [email protected]

granted! download @ https://forum.hovatek.com/thread-311.html and flash using Sp flash tool @ https://forum.hovatek.com/thread-159.html
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