05-18-2017, 09:48 PM
I have bought ASUS gl553vd three days back
Initially the battery was completely drained so we plugged in the charger and it started in 10miniutes.
During start up, I was setting up my email in outlook while typing, the screen turned black with only the mouse cursor moving.
I thought it could be some update happening and left it run for 30mins
And then when i kept moving the mouse i could see a text cursor also somewhere.
So i understood that the display had actually turned black while the startup display was still there behind.
So i kept pressing tab and enter and at one click it went to next step.
I was very shocked that a new laptop could make a black display suddenly.
Im an architecture student and my rendering in skp vray, the rendering took a long time than usual and stopped rendering at 30%.
Theres seriosuly an issue with the laptop.
The sales people didn't accept the problem and rejected for the exchange
Please explain me what it could be and what i should be doing or should I really fight for an exhange.
Is the laptop really a fault?
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