05-18-2017, 09:54 PM
I have bought ASUS gl553vd three days back
Initially there was no charge in the battery so we plugged in the charger and it started in 10miniutes.
When starting up while setting up my email in outlook while typing the screen turned black with only the mouse cursor moving.
I thought it could be some update happening and left ir for 30mins
And then when i kept moving the mouse i could see a text cursor also somewhere.
So i understood that the display had actually turned black while the startup display was there.
So i kept pressing tab and enter and at one click it went to next step.
I was very shocked that a new laptop could make a black display suddenly.
Im an architecture student and my rendering in skp vray the rendering took a long time than usual and stopped rendering at 30%.
Theres seriosuly an issue with the laptop.
The sales people didn't accept the problem and rejected for the exchange
Please explain me what it could me and what i shoudl be doing?
Is the laptop really a fault?
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