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Bluetooth and Wifi address not available

#1

Hi..need some help with bt and wifi address not available in my ptm z mini. Even after using SN to write a new address and was confirmed successful but when i switch on the phone, it still shows unavailable.. have not been able to use the bluetooth or wifi, anytime i try to start any of them, it will not come on. The wifi will keep loading trying to on but at the end of the day, the phone will freeze/hang until i restart the phone.. I also can not load or enter the phone's recovery mode, instead it will show the techno logo and freeze there


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#2
(06-14-2017, 05:15 PM)Biggz Wrote: Hi..need some help with bt and wifi address not available in my ptm z mini. Even after using SN to write a new address and was confirmed successful but when i switch on the phone, it still shows unavailable.. have not been able to use the bluetooth or wifi, anytime i try to start any of them, it will not come on. The wifi will keep loading trying to on but at the end of the day, the phone will freeze/hang until i restart the phone.. I also can not load or enter the phone's recovery mode, instead it will show the techno logo and freeze there

There are 2 variants of the Phantom Z mini firmware @ https://forum.hovatek.com/thread-311.html , have you tried flashing both?
Need further assistance? Speak with a Hovatek Representative:
Working Hours: Mondays - Saturdays ; 09:00 - 18:00 (GMT +1:00)
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#3
(06-14-2017, 07:35 PM)hovatek Wrote:
(06-14-2017, 05:15 PM)Biggz Wrote: Hi..need some help with bt and wifi address not available in my ptm z mini. Even after using SN to write a new address and was confirmed successful but when i switch on the phone, it still shows unavailable.. have not been able to use the bluetooth or wifi, anytime i try to start any of them, it will not come on. The wifi will keep loading trying to on but at the end of the day, the phone will freeze/hang until i restart the phone.. I also can not load or enter the phone's recovery mode, instead it will show the techno logo and freeze there

There are 2 variants of the Phantom Z mini firmware @ https://forum.hovatek.com/thread-311.html , have you tried flashing both?
I used just one
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#4
(06-14-2017, 08:01 PM)Biggz Wrote:
(06-14-2017, 07:35 PM)hovatek Wrote:
(06-14-2017, 05:15 PM)Biggz Wrote: Hi..need some help with bt and wifi address not available in my ptm z mini. Even after using SN to write a new address and was confirmed successful but when i switch on the phone, it still shows unavailable.. have not been able to use the bluetooth or wifi, anytime i try to start any of them, it will not come on. The wifi will keep loading trying to on but at the end of the day, the phone will freeze/hang until i restart the phone.. I also can not load or enter the phone's recovery mode, instead it will show the techno logo and freeze there

There are 2 variants of the Phantom Z mini firmware @ https://forum.hovatek.com/thread-311.html , have you tried flashing both?
I used just one

Then try the other variant.
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#5
(06-15-2017, 01:09 AM)innagee Wrote:
(06-14-2017, 08:01 PM)Biggz Wrote:
(06-14-2017, 07:35 PM)hovatek Wrote:
(06-14-2017, 05:15 PM)Biggz Wrote: Hi..need some help with bt and wifi address not available in my ptm z mini. Even after using SN to write a new address and was confirmed successful but when i switch on the phone, it still shows unavailable.. have not been able to use the bluetooth or wifi, anytime i try to start any of them, it will not come on. The wifi will keep loading trying to on but at the end of the day, the phone will freeze/hang until i restart the phone.. I also can not load or enter the phone's recovery mode, instead it will show the techno logo and freeze there

There are 2 variants of the Phantom Z mini firmware @ https://forum.hovatek.com/thread-311.html , have you tried flashing both?
I used just one

Then try the other variant.

but the very one i used is the specified one Tecno_Phantom_Z_Mini_G870_MT6592_A1_KK_R6_20150429 which is same with the moddel

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#6
(06-15-2017, 08:31 AM)Biggz Wrote: but the very one i used is the specified one Tecno_Phantom_Z_Mini_G870_MT6592_A1_KK_R6_20150429 which is same with the moddel

Here's what, Try turning on your FM radio on the phone and let me know if that works
Need further assistance? Speak with a Hovatek Representative:
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#7
(06-15-2017, 01:28 PM)hovatek Wrote:
(06-15-2017, 08:31 AM)Biggz Wrote: but the very one i used is the specified one Tecno_Phantom_Z_Mini_G870_MT6592_A1_KK_R6_20150429 which is same with the moddel

Here's what, Try turning on your FM radio on the phone and let me know if that works

I tried it but it doesn't..It will open and close back just immediately showing currently not available
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#8
(06-15-2017, 02:15 PM)Biggz Wrote: I tried it but it doesn't..It will open and close back just immediately showing currently not available

You're most likely dealing with a hardware issue then
Need further assistance? Speak with a Hovatek Representative:
Working Hours: Mondays - Saturdays ; 09:00 - 18:00 (GMT +1:00)
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#9
(06-15-2017, 05:45 PM)hovatek Wrote:
(06-15-2017, 02:15 PM)Biggz Wrote: I tried it but it doesn't..It will open and close back just immediately showing currently not available

You're most likely dealing with a hardware issue then

wow!! will try to check and see..thanks
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