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HP Compaq Presario CQ61 Display Problem

#1

Hello, just this afternoon my laptop screen goes blank at random. The screen will just black out while the pc is still running. All attempts to get it back on fails except I force it to shut down or sleep using the power button.

I've done a system restore nothing happened. Don't know what to do.

Sent from my Infinix-X600-LTE using Hovatek mobile


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#2
(06-17-2017, 05:53 PM)erhiskobi Wrote: Hello, just this afternoon my laptop screen goes blank at random. The screen will just black out while the pc is still running. All attempts to get it back on fails except I force it to shut down or sleep using the power button.

I've done a system restore nothing happened. Don't know what to do.

Sent from my Infinix-X600-LTE using Hovatek mobile

You'll then need to re install windows.

BTW, what's your Hard Disk size and what is the free space you have?

Sent from my Z10 using Hovatek mobile
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#3
(06-17-2017, 05:53 PM)erhiskobi Wrote: Hello, just this afternoon my laptop screen goes blank at random. The screen will just black out while the pc is still running. All attempts to get it back on fails except I force it to shut down or sleep using the power button.

I've done a system restore nothing happened. Don't know what to do.

Sent from my Infinix-X600-LTE using Hovatek mobile

Boot the PC into Safe Mode and observe if this persists
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#4
(06-18-2017, 04:36 PM)innagee Wrote: [quote="erhiskobi" pid='110511' dateline='1497718402']
Hello, just this afternoon my laptop screen goes blank at random. The screen will just black out while the pc is still running. All attempts to get it back on fails except I force it to shut down or sleep using the power button.

I've done a system restore nothing happened. Don't know what to do.

Sent from my Infinix-X600-LTE using Hovatek mobile

You'll then need to re install windows.

BTW, what's your Hard Disk size and what is the free space you have?

Sent from my Z10 using Hovatek mobile
500HHD and I have about 100GB free.

When connected to an external display like flat screen, it displays on the tv even when it has gone blank on pc. Do you still think re installing windows would fix this? Besides I'm not sure it will even stay on for me to be able to complete the installation. I had to just leave it when doing the System Restore even when it went black cos I know it's running. After a long time I had to put it off and on before seeing the notification that the System Restore has been completed. That won't work for windows installation cos I'd need to monitor it and when the screen goes black there's no way I would be able to do that.

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#5
(06-18-2017, 09:48 PM)hovatek Wrote:
(06-17-2017, 05:53 PM)erhiskobi Wrote: Hello, just this afternoon my laptop screen goes blank at random. The screen will just black out while the pc is still running. All attempts to get it back on fails except I force it to shut down or sleep using the power button.

I've done a system restore nothing happened. Don't know what to do.

Sent from my Infinix-X600-LTE using Hovatek mobile

Boot the PC into Safe Mode and observe if this persists

Ok will do and get back to you.

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#6
(06-18-2017, 11:44 PM)erhiskobi Wrote:
(06-18-2017, 04:36 PM)innagee Wrote:
(06-17-2017, 05:53 PM)erhiskobi Wrote: Hello, just this afternoon my laptop screen goes blank at random. The screen will just black out while the pc is still running. All attempts to get it back on fails except I force it to shut down or sleep using the power button.

I've done a system restore nothing happened. Don't know what to do.

Sent from my Infinix-X600-LTE using Hovatek mobile

You'll then need to re install windows.

BTW, what's your Hard Disk size and what is the free space you have?

Sent from my Z10 using Hovatek mobile
500HHD and I have about 100GB free.

When connected to an external display like flat screen, it displays on the tv even when it has gone blank on pc. Do you still think re installing windows would fix this? Besides I'm not sure it will even stay on for me to be able to complete the installation. I had to just leave it when doing the System Restore even when it went black cos I know it's running. After a long time I had to put it off and on before seeing the notification that the System Restore has been completed. That won't work for windows installation cos I'd need to monitor it and when the screen goes black there's no way I would be able to do that.

Sent from my Infinix-X600-LTE using Hovatek mobile
I'm sure it's from the Graphic Card, you'll need to heat it, I remember it once happened with me.
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#7
(06-18-2017, 09:48 PM)hovatek Wrote:
(06-17-2017, 05:53 PM)erhiskobi Wrote: Hello, just this afternoon my laptop screen goes blank at random. The screen will just black out while the pc is still running. All attempts to get it back on fails except I force it to shut down or sleep using the power button.

I've done a system restore nothing happened. Don't know what to do.

Sent from my Infinix-X600-LTE using Hovatek mobile

Boot the PC into Safe Mode and observe if this persists

I did as you suggested (booted into Safe Mode) and observed it. It ended up with the same issue.

Sent from my Infinix-X600-LTE using Hovatek mobile
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#8
(06-19-2017, 01:21 AM)innagee Wrote:
(06-18-2017, 11:44 PM)erhiskobi Wrote:
(06-18-2017, 04:36 PM)innagee Wrote:
(06-17-2017, 05:53 PM)erhiskobi Wrote: Hello, just this afternoon my laptop screen goes blank at random. The screen will just black out while the pc is still running. All attempts to get it back on fails except I force it to shut down or sleep using the power button.

I've done a system restore nothing happened. Don't know what to do.

Sent from my Infinix-X600-LTE using Hovatek mobile

You'll then need to re install windows.

BTW, what's your Hard Disk size and what is the free space you have?

Sent from my Z10 using Hovatek mobile
500HHD and I have about 100GB free.

When connected to an external display like flat screen, it displays on the tv even when it has gone blank on pc. Do you still think re installing windows would fix this? Besides I'm not sure it will even stay on for me to be able to complete the installation. I had to just leave it when doing the System Restore even when it went black cos I know it's running. After a long time I had to put it off and on before seeing the notification that the System Restore has been completed. That won't work for windows installation cos I'd need to monitor it and when the screen goes black there's no way I would be able to do that.

Sent from my Infinix-X600-LTE using Hovatek mobile
I'm sure it's from the Graphic Card, you'll need to heat it, I remember it once happened with me.

Heating up the Graphic Card solved yours? The problem here is that I don't even know how to go about that. Seems it's hardware yeah?

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#9
(06-18-2017, 09:48 PM)hovatek Wrote:
(06-17-2017, 05:53 PM)erhiskobi Wrote: Hello, just this afternoon my laptop screen goes blank at random. The screen will just black out while the pc is still running. All attempts to get it back on fails except I force it to shut down or sleep using the power button.

I've done a system restore nothing happened. Don't know what to do.

Sent from my Infinix-X600-LTE using Hovatek mobile

Boot the PC into Safe Mode and observe if this persists

A few other things I'd love to point out:
1. When connected to an external display, pc displays well on it even when the laptop screen has gone blank.
2. When on battery power, it seems it doesn't occur although I'm not yet sure about this cos my battery power doesn't give me much time to draw such conclusions however when running on battery, the issue doesn't occur for the duration the battery lasts (30-50mins) unlike within 5-10mins occurrence when plugged in.

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#10
(06-19-2017, 12:16 PM)erhiskobi Wrote: A few other things I'd love to point out:
1. When connected to an external display, pc displays well on it even when the laptop screen has gone blank.
2. When on battery power, it seems it doesn't occur although I'm not yet sure about this cos my battery power doesn't give me much time to draw such conclusions however when running on battery, the issue doesn't occur for the duration the battery lasts (30-50mins) unlike within 5-10mins occurrence when plugged in.

Sent from my Infinix-X600-LTE using Hovatek mobile

Sounds to me like a GPU problem but it just might be a power configuration error.
When on battery, which power profile is the PC set to? Try changing to that power profile once charger is plugged in. You could also try changing power profile to High Performance when plugged to power. Try the two variations I've mentioned above

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