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Cannot factory reset mxq box

Cannot factory reset mxq box

jusscool1
jusscool1
jusscool1
Newbie
1
12-10-2017, 04:41 PM
#1



I have a mxq android box that has a virus.
Symptoms:
  • Cannot do a factory reset
  • Cant uniinstall ceertain apps. Eg. Showbox
  • Cannot upgrade any apps.
I have tried to manually resetting it. When I am in the adroid page I cant do a factory reset nor I cannot reset from the sd card.

Also I was able to connect to it via my pc but the image i got its not loading onto the box

Can someone give me some assistance.
X3non
X3non
X3non
Recognized Contributor
22,062
12-10-2017, 05:43 PM
#2
(12-10-2017, 04:41 PM)jusscool1 I have a mxq android box that has a virus.
Symptoms:
  • Cannot do a factory reset
  • Cant uniinstall ceertain apps. Eg. Showbox
  • Cannot upgrade any apps.
I have tried to manually resetting it. When I am in the adroid page I cant do a factory reset nor I cannot reset from the sd card.

Also I was able to connect to it via my pc but the image i got its not loading onto the box

Can someone give me some assistance.

is it that you are unable to get to factory reset in settings OR that after factory resetting successfully, everything on the phone doesn't get wiped?
for the apps you can't uninstall, are they pre-installed or user installed apps?
hovatek
hovatek
hovatek
Administrator
49,570
13-10-2017, 10:52 AM
#3
(12-10-2017, 04:41 PM)jusscool1 I have a mxq android box that has a virus.
Symptoms:
  • Cannot do a factory reset
  • Cant uniinstall ceertain apps. Eg. Showbox
  • Cannot upgrade any apps.
I have tried to manually resetting it. When I am in the adroid page I cant do a factory reset nor I cannot reset from the sd card.

Also I was able to connect to it via my pc but the image i got its not loading onto the box

Can someone give me some assistance.

Have you tried downloading the firmware then burning using Amlogic USB Burning Tool and flashing

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