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[Please help] I have issue with latest blackberry 10.3.3.xxx os

#1

I have problem with latest 10.3.3 updates for Z10. The device can't proceed to finish the initial setup wizard after 10.3.3 autoload. After wifi connected it's not showing next button only previous button which will take you back to previous screen. It stays the same if connected with mobile network as well..
The blackberry id is not forgotten, it's just the device that's not going to bb_id sign in screen.
Please help

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#2
(01-08-2018, 04:37 PM)brilliant_smart Wrote: I have problem with latest 10.3.3 updates for Z10. The device can't proceed to finish the initial setup wizard after 10.3.3 autoload. After wifi connected it's not showing next button only previous button which will take you back to previous screen. It stays the same if connected with mobile network as well..
The blackberry id is not forgotten, it's just the device that's not going to bb_id sign in screen.
Please help

Remove the sim card then pull out/reinsert the battery and try again using WiFi
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