Hovatek Forum MOBILE Android [Please help] TECNO CX TOP SCREEN NOT RESPONDING
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[Please help] TECNO CX TOP SCREEN NOT RESPONDING

[Please help] TECNO CX TOP SCREEN NOT RESPONDING

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Charkesklaus
Charkesklaus
Charkesklaus
Enthusiastic Member
11
13-01-2018, 12:32 PM
#1



Hi guys, please since updated my Tecno CX via OTA for the first time since I got it, the top part of the screen stopped responding. A few times, it just starts working all of a sudden, then goes back having the issues. I'd like to know if it's a hardware issue or software?
Thanks.
xerxes
xerxes
xerxes
Senior Member
8,355
13-01-2018, 01:30 PM
#2
(13-01-2018, 12:32 PM)Charkesklaus Hi guys, please since updated my Tecno CX via OTA for the first time since I got it, the top part of the screen stopped responding. A few times, it just starts working all of a sudden, then goes back having the issues. I'd like to know if it's a hardware issue or software?
Thanks.

Sound like a hardware issue, did you recently replace the screen or did it fell on ground?
This post was last modified: 13-01-2018, 08:01 PM by xerxes.
Charkesklaus
Charkesklaus
Charkesklaus
Enthusiastic Member
11
13-01-2018, 02:32 PM
#3
It fell about 6 months ago and had a lil crack, but it never had any issue with my touchpad. Been using it without any issues ever since, until I installed the new update then everything went side ways.
X3non
X3non
X3non
Recognized Contributor
22,062
13-01-2018, 03:45 PM
#4
(13-01-2018, 02:32 PM)Charkesklaus It fell about 6 months ago and had a lil crack, but it never had any issue with my touchpad. Been using it without any issues ever since, until I installed the new update then everything went side ways.

are you saying that its a temp issue, like it works now then stops later at random times?
have you tried factory resetting?
and did you take note of the build number of your device before performing the upgrade?
Charkesklaus
Charkesklaus
Charkesklaus
Enthusiastic Member
11
13-01-2018, 03:59 PM
#5



(13-01-2018, 03:45 PM)X3non
(13-01-2018, 02:32 PM)Charkesklaus It fell about 6 months ago and had a lil crack, but it never had any issue with my touchpad. Been using it without any issues ever since, until I installed the new update then everything went side ways.

are you saying that its a temp issue, like it works now then stops later at random times?
have you tried factory resetting?
and did you take note of the build number of your device before performing the upgrade?

I don't know if its a temp issue or not, and yes I have tried factory reset. I didn't take note of the build number before performing upgrade
hovatek
hovatek
hovatek
Administrator
49,570
13-01-2018, 08:01 PM
#6
(13-01-2018, 03:59 PM)Charkesklaus I don't know if its a temp issue or not, and yes I have tried factory reset. I didn't take note of the build number before performing upgrade

Had you taken note of the Build Number before the OTA update then you would simply need to download a firmware for that build and flash. As it is, it'll have to be trial and error.
Try flashing only boot.img and system.img from firmware at https://www.hovatek.com/forum/thread-19410.html
. Don't flash preloader

Note!
We have a reply schedule for Free Support. Please upgrade to Private Support if you can't wait.
Charkesklaus
Charkesklaus
Charkesklaus
Enthusiastic Member
11
14-01-2018, 08:23 AM
#7
Thanks, but I cant find the one with my build number CX-H501DEFG-N-171109V159
This post was last modified: 14-01-2018, 08:25 AM by Charkesklaus.
Charkesklaus
Charkesklaus
Charkesklaus
Enthusiastic Member
11
14-01-2018, 09:02 AM
#8
Totally confused, which of the firmware am I to download. My chipset is MT6750
hovatek
hovatek
hovatek
Administrator
49,570
15-01-2018, 11:01 AM
#9
(14-01-2018, 08:23 AM)Charkesklaus Thanks, but I cant find the one with my build number CX-H501DEFG-N-171109V159

Don't download any.
Your Build Number is very different, nothing close enough to risk.
We'll list a firmware for a similar build once available.
Can you get access to a working CX?

Note!
We have a reply schedule for Free Support. Please upgrade to Private Support if you can't wait.
Charkesklaus
Charkesklaus
Charkesklaus
Enthusiastic Member
11
16-01-2018, 05:36 AM
#10



(15-01-2018, 11:01 AM)hovatek
(14-01-2018, 08:23 AM)Charkesklaus Thanks, but I cant find the one with my build number CX-H501DEFG-N-171109V159

Don't download any.
Your Build Number is very different, nothing close enough to risk.
We'll list a firmware for a similar build once available.
Can you get access to a working CX?
Yes, I have a friend who has one
This post was last modified: 16-01-2018, 05:37 AM by Charkesklaus.
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