Who can use MTN XtraTime?
MTN XtraTime will be available to active prepaid MTNN customers.
Other eligibility criteria include:
* SIM must be prepaid
* SIM must be registered
* Customer's number must have been active on the network for at least 12 months
* Customer's main account balance must be between N0 and N12\
* MTN's consideration of Customer's monthly recharge frequency
* MTN's consideration of Customer's average monthly spend
* Customer must have paid up any previous XtraTime request and the charges associated thereto.
How to access MTN XtraTime
Customers can access MTN XtraTime by dialling *606#
The following Menu will then be displayed:
1. Check Eligibility Status
2. Request for XtraTime
3. Check XtraTime Balance
4. XtraTime Transaction History
Customers can then subsequently check eligibility status, request for XtraTime and learn more about XtraTime by dialling the corresponding USSD code.
Receiving MTN XtraTime credit
When an eligible customer requests for XtraTime, the XtraTime credit will beloaded in a special XtraTime account once the request is approved.
Customers can check their Special XtraTime account balance by dialling *606#
Using MTN XtraTime
Airtime advanced with MTN XtraTime can be used for all chargeable activities on the MTNN network. Once XtraTime credit is exhausted, customers will not be able to perform any other chargeable activities until the XtraTime borrowed is paid for.
MTN XtraTime Service charge
MTN XtraTime attracts a service charge of 10% of the airtime borrowed.
For example, if N100 XtraTime is requested for, a service fee of N10 is first deducted, and the remaining N90 is credited to the customersspecial XtraTime account.
Paying back MTN XtraTime
Customers can use the usual balance enquiry command (*556#) to check the outstanding XtraTime amount owed.
This command will return a negative value showing the outstanding XtraTime amount. This owedamount will be recovered at the very next recharge made by the customer.
In cases where the recharge amount is less than the outstanding XtraTime amount, subsequent recharges will be used to recover whatever is outstanding.
The recharge can be via any of the available physical or logical channels.