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[Tutorial] How to retrieve a lost, stolen or damaged MTN SIM card (welcome back)

(This post was last modified: 11-08-2015, 03:23 PM by hovatek. )

You can no longer recover your lost, stolen or damaged MTN line online as this service has been discontinued. SIM swaps are currently only done offline.

How to do a Welcome Back / SIM swap on MTN

Visit an MTN office or service center and request for a Welcome Back on your line. The following will be required:

* A valid Government issued I.D card (International passport, Drivers license or Voters card)
* The SIM pack of the previous line (containing the PUK number)
* ₦150 for the new SIM card you'll be getting
* 6 numbers you had been calling frequently on the line
Need further assistance? Speak with a Hovatek Representative:
Working Hours: Mondays - Saturdays ; 09:00 - 18:00 (GMT +1:00)

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