help me

james bwalya · 04-23-2018, 11:19 AM

I bought a second hand astro mercury android phone 5.1 but i can not open general Phone settings. No setting icon is found in my phone. Once i try to access it by scrolling down and click settings, nothing happens.Please kelp

**X3non** · 04-23-2018, 03:40 PM

(04-23-2018, 11:19 AM)james bwalya Wrote: I bought a second hand astro mercury android phone 5.1 but i can not open general Phone settings. No setting icon is found in my phone. Once i try to access it by scrolling down and click settings, nothing happens.Please kelp

did this problem recently start or it has been there since you bought the phone?
and have you tried doing a factory reset in recovery mode?

james bwalya · 04-23-2018, 08:44 PM

The problem as been there since i bought the phone. I tried hard factory reset and all the data including all installed apps were erased but no solution.

innagee · 04-24-2018, 01:27 PM

(04-23-2018, 08:44 PM)james bwalya Wrote: The problem as been there since i bought the phone. I tried hard factory reset and all the data including all installed apps were erased but no solution.

What's the phone's chipset?
Do you have access to a working phone of the same model?

james bwalya · 04-24-2018, 01:43 PM

My phone chipset is MT6580.
I have no access to a working phone of the same model

innagee · 04-24-2018, 03:09 PM

(04-24-2018, 01:43 PM)james bwalya Wrote: My phone chipset is MT6580.
I have no access to a working phone of the same model

dump the phone's firmware in scatter format using miracle @ https://forum.hovatek.com/thread-13347.html [very important]
Try the app @ https://play.google.com/store/apps/detai...ckSettings

TechInside · 04-24-2018, 04:29 PM

same problem i faced too please help me also thanks.

**X3non** · 04-24-2018, 06:50 PM

(04-24-2018, 04:29 PM)TechInside Wrote: same problem i faced too please help me also thanks.

this is someone's support thread., create a new thread for your device issue
see https://forum.hovatek.com/thread-514.html for how to create a thread

james bwalya · 04-25-2018, 10:36 AM

I made a dum scater file backup of my phone using wwr mtk tool and sp flash.I even flashed my phone using the backup rom using SP flash tool but nothing changed.
I downloaded the smart quick setting app from play store from the link you provided using wi-fi and installed.Only a few settings like bluetooth,vibration,wi-fi are working.The rest nothing is happening after clicking on them.

juvette · 04-25-2018, 12:55 PM

(04-25-2018, 10:36 AM)james bwalya Wrote: I made a dum scater file backup of my phone using wwr mtk tool and sp flash.I even flashed my phone using the backup rom using SP flash tool but nothing changed.
I downloaded the smart quick setting app from play store from the link you provided using wi-fi and installed.Only a few settings like bluetooth,vibration,wi-fi are working.The rest nothing is happening after clicking on them.

Install App Shortcut Maker from Playstore and launch it
Under Shortcuts, select the Settings app. You should now be in the Settings shortcut. Select any of the settings then click Run / Open the app

Sent from my Infinix X510 using Hovatek Mobile