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Pls help

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leodaves
leodaves
leodaves
Senior Member
145
14-09-2018, 10:07 AM
#1



Pls help my motorola C139 does not bring network reception, receive or make calls as well as sending or receiving texts. It always says call failed it doesn't even call emergency number. I just unlock it with subsidy password though.
xerxes
xerxes
xerxes
Senior Member
8,355
14-09-2018, 12:48 PM
#2
(14-09-2018, 10:07 AM)leodaves Pls help my motorola C139 does not bring network reception, receive or make calls as well as sending or receiving texts. It always says call failed it doesn't even call emergency number. I just unlock it with subsidy password though.

Have you tried factory reset? 
Also, did you use your phone's IMEI when unlocking the phone?
leodaves
leodaves
leodaves
Senior Member
145
14-09-2018, 02:16 PM
#3
(14-09-2018, 12:48 PM)innagee
(14-09-2018, 10:07 AM)leodaves Pls help my motorola C139 does not bring network reception, receive or make calls as well as sending or receiving texts. It always says call failed it doesn't even call emergency number. I just unlock it with subsidy password though.

Have you tried factory reset? 
Also, did you use your phone's IMEI when unlocking the phone?

yes, i reset it from the phone settings 'master reset'
freshtyt
freshtyt
freshtyt
Senior Member
2,949
14-09-2018, 04:39 PM
#4
(14-09-2018, 02:16 PM)leodaves yes, i reset it from the phone settings 'master reset'

does it still receive network signals while using sim of the network it was previously locked to?
leodaves
leodaves
leodaves
Senior Member
145
14-09-2018, 07:24 PM
#5



(14-09-2018, 04:39 PM)freshtyt
(14-09-2018, 02:16 PM)leodaves yes, i reset it from the phone settings 'master reset'

does it still receive network signals while using sim of the network it was previously locked to?

No, it was without sim initially and with that i can't even call emergency number it always says call failed, but it read sim and i can access my contacts, i can even use the mtn service through sim kit but it doesn't call ir receive
freshtyt
freshtyt
freshtyt
Senior Member
2,949
14-09-2018, 09:08 PM
#6
(14-09-2018, 07:24 PM)leodaves No, it was without sim initially and with that i can't even call emergency number it always says call failed, but it read sim and i can access my contacts, i can even use the mtn service through sim kit but it doesn't call ir receive

its likely the antenna is broken
but first try using a different network sim that's not mtn, or try the same mtn sim on a different feature phone and see if it gets mtn network signals
leodaves
leodaves
leodaves
Senior Member
145
14-09-2018, 10:31 PM
#7
(14-09-2018, 09:08 PM)freshtyt
(14-09-2018, 07:24 PM)leodaves No, it was without sim initially and with that i can't even call emergency number it always says call failed, but it read sim and i can access my contacts, i can even use the mtn service through sim kit but it doesn't call ir receive

its likely the antenna is broken
but first try using a different network sim that's not mtn, or try the same mtn sim on a different feature phone and see if it gets mtn network signals

I have tried other sim (Glo, 9mobile and airtel), its all the same.
X3non
X3non
X3non
Recognized Contributor
22,062
15-09-2018, 05:40 PM
#8
(14-09-2018, 10:31 PM)leodaves I have tried other sim (Glo, 9mobile and airtel), its all the same.

there's two things at play here, its either the antenna is broken like @freshtyt  suggested earlier OR the phone doesn't support any of the above network bands
this particular model seems to have different variants for different regions; see https://www.phonescoop.com/phones/phone.php?p=857 for what i mean. the Euro/Asian version will support those networks you listed above
leodaves
leodaves
leodaves
Senior Member
145
16-09-2018, 09:39 AM
#9
(15-09-2018, 05:40 PM)X3non
(14-09-2018, 10:31 PM)leodaves I have tried other sim (Glo, 9mobile and airtel), its all the same.

there's two things at play here, its either the antenna is broken like @freshtyt  suggested earlier OR the phone doesn't support any of the above network bands
this particular model seems to have different variants for different regions; see https://www.phonescoop.com/phones/phone.php?p=857 for what i mean. the Euro/Asian version will support those networks you listed above

Thanks, it is the same thing as the features and the phone at the above site i guess it doesn't support those network carriers
This post was last modified: 16-09-2018, 03:09 PM by leodaves.
freshtyt
freshtyt
freshtyt
Senior Member
2,949
17-09-2018, 05:18 PM
#10



(16-09-2018, 09:39 AM)leodaves Thanks, it is the same thing as the features and the phone at the above site i guess it doesn't support those network carriers

yea, if its the non euro / asian variant then it won't support these networks. Nigerian 2G bands are the same as the euro / asian variant using GSM 900/1800
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