Hovatek Forum MOBILE Android Gionee GN5001S SIM 2 Slot not detecting SIM card.
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Gionee GN5001S SIM 2 Slot not detecting SIM card.

Gionee GN5001S SIM 2 Slot not detecting SIM card.

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abbey2u
abbey2u
abbey2u
Senior Member
129
13-10-2018, 05:15 AM
#11



(12-10-2018, 04:03 PM)freshtyt
(12-10-2018, 05:59 AM)abbey2u This is the screen shot of the shortcut master I did not see engineer mode on the list.

download engineering mode apk from playstore or from the link @ https://play.google.com/store/apps/detai...rter&hl=en
launch it > MTK settings > band mode
take a screenshot of what you see there

Here are the screen shots
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freshtyt
freshtyt
freshtyt
Senior Member
2,949
13-10-2018, 03:06 PM
#12
(13-10-2018, 05:15 AM)abbey2u Here are the screen shots

there's no indication which screenshot is for which sim but check if this is correct

https://www.hovatek.com/forum/attachment.php?aid=5673 and https://www.hovatek.com/forum/attachment.php?aid=5674 are both for sim 1

while
https://www.hovatek.com/forum/attachment.php?aid=5675 this is for sim 2

if this is correct, notice in sim 2, there's only GSM bands and nothing else. which means your phone only supports 2G on sim 2
have you verified if your network operator supports any of the 2g network bands on that list?
This post was last modified: 13-10-2018, 03:28 PM by freshtyt.
abbey2u
abbey2u
abbey2u
Senior Member
129
13-10-2018, 09:17 PM
#13
(13-10-2018, 03:06 PM)freshtyt
(13-10-2018, 05:15 AM)abbey2u Here are the screen shots

there's no indication which screenshot is for which sim but check if this is correct

https://www.hovatek.com/forum/attachment.php?aid=5673 and https://www.hovatek.com/forum/attachment.php?aid=5674 are both for sim 1

while
https://www.hovatek.com/forum/attachment.php?aid=5675 this is for sim 2

if this is correct, notice in sim 2, there's only GSM bands and nothing else. which means your phone only supports 2G on sim 2
have you verified if your network operator supports any of the 2g network bands on that list?

No. When I insert the sim it does not show network bar for sim 2 at all. What can I do to make it work
hovatek
hovatek
hovatek
Administrator
49,570
15-10-2018, 09:41 AM
#14
(13-10-2018, 09:17 PM)abbey2u No. When I insert the sim it does not show network bar for sim 2 at all. What can I do to make it work

Since your SIM 2 only supports 2G, try setting SIM 2 to 2G only under Settings > More >> Preferred Network

Note!
We have a reply schedule for Free Support. Please upgrade to Private Support if you can't wait.
abbey2u
abbey2u
abbey2u
Senior Member
129
15-10-2018, 03:05 PM
#15



(15-10-2018, 09:41 AM)hovatek
(13-10-2018, 09:17 PM)abbey2u No. When I insert the sim it does not show network bar for sim 2 at all. What can I do to make it work

Since your SIM 2 only supports 2G, try setting SIM 2 to 2G only under Settings > More >> Preferred Network

Sir, I don't know how to explain it to you sir. I inserted sim2 into my phone it didn't show any sign of this ? for sim2. I did all you ask me to do it didn't work. Let me show you the screen shot of what I did may be it work but it didn't work. All the settings I am doing on the sim are usually reflected on sim 1. When I change the preferred network to GSM only it is the sim 1 that actually changed and not sim 2. Kindly send me the link to download hovatek app because my can't download from Google play store because Google play store is not working on it.
abbey2u
abbey2u
abbey2u
Senior Member
129
15-10-2018, 03:16 PM
#16
(15-10-2018, 03:05 PM)abbey2u
(15-10-2018, 09:41 AM)hovatek
(13-10-2018, 09:17 PM)abbey2u No. When I insert the sim it does not show network bar for sim 2 at all. What can I do to make it work

Since your SIM 2 only supports 2G, try setting SIM 2 to 2G only under Settings > More >> Preferred Network

Sir, I don't know how to explain it to you sir. I inserted sim2 into my phone it didn't show any sign of this ? for sim2. I did all you ask me to do it didn't work. Let me show you the screen shot of what I did may be it work but it didn't work. All the settings I am doing on the sim are usually reflected on sim 1. When I change the preferred network to GSM only it is the sim 1 that actually changed and not sim 2. Kindly send me the link to download hovatek app because my can't download from Google play store because Google play store is not working on it.

Sir, option for sim 2 does not even show in entire phone. I mean no option for sim2. Do you have whatsapp platform so that I can get to explain it very well and for prompt response as well.
X3non
X3non
X3non
Recognized Contributor
22,062
15-10-2018, 05:42 PM
#17
(15-10-2018, 03:16 PM)abbey2u Sir, option for sim 2 does not even show in entire phone. I mean no option for sim2. Do you have whatsapp platform so that I can get to explain it very well and for prompt response as well.

are you sure sim2 isn't turned off in dual sim settings? settings > dual sim settings
the whatsapp platform is for users doing the online training program @ https://www.udemy.com/intro-to-mediatek-...de=HOVATEK
you can upload screenshots or video captures to better your explanation
abbey2u
abbey2u
abbey2u
Senior Member
129
15-10-2018, 05:59 PM
#18
(15-10-2018, 05:42 PM)X3non
(15-10-2018, 03:16 PM)abbey2u Sir, option for sim 2 does not even show in entire phone. I mean no option for sim2. Do you have whatsapp platform so that I can get to explain it very well and for prompt response as well.

are you sure sim2 isn't turned off in dual sim settings? settings > dual sim settings
the whatsapp platform is for users doing the online training program @ https://www.udemy.com/intro-to-mediatek-...de=HOVATEK
you can upload screenshots or video captures to better your explanation

Sir, it is not off. It does not show option for sim2 at all. Check the screen shot sir
abbey2u
abbey2u
abbey2u
Senior Member
129
15-10-2018, 08:13 PM
#19
(15-10-2018, 05:59 PM)abbey2u
(15-10-2018, 05:42 PM)X3non
(15-10-2018, 03:16 PM)abbey2u Sir, option for sim 2 does not even show in entire phone. I mean no option for sim2. Do you have whatsapp platform so that I can get to explain it very well and for prompt response as well.

are you sure sim2 isn't turned off in dual sim settings? settings > dual sim settings
the whatsapp platform is for users doing the online training program @ https://www.udemy.com/intro-to-mediatek-...de=HOVATEK
you can upload screenshots or video captures to better your explanation

Sir, it is not off. It does not show option for sim2 at all. Check the screen shot sir
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X3non
X3non
X3non
Recognized Contributor
22,062
16-10-2018, 12:08 AM
#20



(15-10-2018, 08:13 PM)abbey2u Sir, it is not off. It does not show option for sim2 at all. Check the screen shot sir

the sim is been detected at all that's why there's no sim 2 option on the list in dual sim settings, 
either the sim card in sim 2 is faulty [too slim / light that it doesn't press down properly on the sim slot or not properly inserted] OR its faulty hardware on the phone
try other sims that have been tested properly in the sim 2 slot and ensure to properly insert the sim. if it still doesnt show up then take your device for proper hardware checkup
This post was last modified: 16-10-2018, 12:08 AM by X3non.
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