Hovatek Forum MOBILE Android [Error Codes] List of SoftwareDownload Tool (Transsion Aftersale) error codes, meanings & solutions
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[Error Codes] List of SoftwareDownload Tool (Transsion Aftersale) error codes, meanings & solutions

[Error Codes] List of SoftwareDownload Tool (Transsion Aftersale) error codes, meanings & solutions

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hovatek
hovatek
hovatek
Administrator
49,570
26-07-2019, 08:50 AM
#1



SoftwareDownload Tool or Transsion Aftersale is a desktop application for flashing firmware to Transsion devices (Tecno, Infinix and Itel). One of the biggest advantages of this tool is that it flashes their Secure Boot phones without you having to load a DA or Auth. file.

This guide is dedicated to listing errors / problems you might encounter when using SoftwareDownload / Transsion Aftersale tool, what they mean / indicate and what steps you can take to fix / resolve them.
Just in case you don't know how to use SoftwareDownload tool , please see the video below to get a good insight into how the tool works in order to boost your chances of success.


List of SoftwareDownload / Transsion Aftersale Tool errors & their solutions


CMD STARTCMD FAIL


Message: DA connection failed! S_BROM_CMD_STARTCMD_FAIL [100%]

Meaning: An incompatible file / firmware might have been previously flashed

Solution:
Flash using the Format all + download option

DOWNLOAD DA FAIL


Message: DA Connection failed! S_BROM_DOWNLOAD_DA_FAIL

Meaning: DA communication error

Solution:
Try other versions of Software Download tool

SW_VERSION_MISMATCH


Message: sw_version_mismatch: pc_side:CY-***** target_side:CY-*****

Meaning: Firmware on the phone doesn't match firmware about to be flashed

Solution:
Edit the file commonsettings.ini within the config directory of SWD tool > change the value of "CheckVersion" from 1 to 0 > save and restart the tool then retry flashing
This post was last modified: 09-11-2020, 11:18 AM by X3non.

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lordaker
lordaker
lordaker
Junior Member
22
28-08-2019, 04:43 PM
#2
Quote:

CMD_STARTCMD_FAIL


Message: DA connection failed! S_BROM_CMD_STARTCMD_FAIL [100%]

Meaning: An incompatible file / firmware might have been previously flashed

Solution:
Flash using the Format all + download option


When I choose "Format all + download option", the app say to me "Use Function, pls insert Dongle"

What I am supposed to do? When I click on button "Ok", nothing happen...
This post was last modified: 28-08-2019, 04:56 PM by lordaker.
hovatek
hovatek
hovatek
Administrator
49,570
28-08-2019, 05:54 PM
#3
(28-08-2019, 04:43 PM)lordaker When I choose "Format all + download option", the app say to me "Use Function, pls insert Dongle"

What I am supposed to do? When I click on button "Ok", nothing happen...

Are you using the version @ https://www.hovatek.com/forum/thread-23708.html

Note!
We have a reply schedule for Free Support. Please upgrade to Private Support if you can't wait.
lordaker
lordaker
lordaker
Junior Member
22
28-08-2019, 06:07 PM
#4
(28-08-2019, 05:54 PM)hovatek
(28-08-2019, 04:43 PM)lordaker When I choose "Format all + download option", the app say to me "Use Function, pls insert Dongle"

What I am supposed to do? When I click on button "Ok", nothing happen...

Are you using the version @ https://www.hovatek.com/forum/thread-23708.html

Yes, I use the last one:

SoftwareDownload V4.1901.23.17 - latest
lordaker
lordaker
lordaker
Junior Member
22
28-08-2019, 06:48 PM
#5



(28-08-2019, 06:07 PM)lordaker
(28-08-2019, 05:54 PM)hovatek
(28-08-2019, 04:43 PM)lordaker When I choose "Format all + download option", the app say to me "Use Function, pls insert Dongle"

What I am supposed to do? When I click on button "Ok", nothing happen...

Are you using the version @ https://www.hovatek.com/forum/thread-23708.html

Yes, I use the last one:

SoftwareDownload V4.1901.23.17 - latest

I try with this version now:
SoftwareDownload V4.1811.23.11

The choice: Format All + Download ----> Work.

But when I plug my phone, I have the message in red in the app Huh :
(01) DA Connection failed! STATUS_BROM_CMD_STARTCMD_FAIL(1/1)(100%)  Angry

Please help.... Sad Sad Sad
This post was last modified: 28-08-2019, 07:59 PM by lordaker.
X3non
X3non
X3non
Recognized Contributor
22,062
29-08-2019, 12:01 PM
#6
(28-08-2019, 06:48 PM)lordaker ...Please help.... Sad Sad Sad

create a new thread for your device issue by clicking "Ask Question" at the top
in the new thread, ensure to state your device model, what exactly is wrong with the device and how the problem began
yuusha
yuusha
yuusha
Newbie
2
29-11-2019, 03:09 AM
#7
how to fix this error code [Image: LNYES8]
https://imgbbb.com/image/LNYES8
[Image: LNYES8]
X3non
X3non
X3non
Recognized Contributor
22,062
29-11-2019, 09:56 AM
#8
(29-11-2019, 03:09 AM)yuusha how to fix this error code [Image: LNYES8]
https://imgbbb.com/image/LNYES8
[Image: LNYES8]

you're flashing using the wrong tool, flash your device using SP flash tool
khevinski014
khevinski014
khevinski014
Newbie
4
17-12-2020, 03:33 AM
#9
Trying to flash my Infinix Note 7 x690b from red state but having this issue. Any help would be appreciated.

https://imgur.com/a/33jrbF1
khevinski014
khevinski014
khevinski014
Newbie
4
17-12-2020, 03:34 AM
#10



Trying to flash my Infinix Note 7 x690b from red state but having this issue. Any help would be appreciated.

https://imgur.com/a/33jrbF1
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