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[Please help] my phone tecno h6 can't boot

#1

My tecno H6 stucked at boot logo, at first it started by freezing then rebooting when the battery is at below 60%. I did back up at recovery mode and then ran factory rest, during the process it freezed the rebooted but stucked at boot logo.
In trying to run restore user data it say "can't format user data" Kindly assist me on how to restore my tecno H6 back to life again.


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#2
(05-06-2015, 10:04 AM)Benjah Wrote: My tecno H6 stucked at boot logo, at first it started by freezing  then rebooting when the battery is at below 60%. I did back up at recovery mode and then ran factory rest, during the process it freezed the rebooted but stucked at boot logo.
In trying to run restore user data it say  "can't format user data"  Kindly assist me on how to restore my tecno H6 back to life again.

1. is there a formatted SD card in the phone? if there isnt, put one and re-try
2. supply a gmail address
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