Hovatek Forum MOBILE Android My Tecno g9 tab got stuck at the logo display,I don't want to loss my files
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My Tecno g9 tab got stuck at the logo display,I don't want to loss my files

My Tecno g9 tab got stuck at the logo display,I don't want to loss my files

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Dannygold
Dannygold
Dannygold
Enthusiastic Member
13
23-05-2020, 09:51 AM
#1



My Tecno g9 tab got stuck at the logo display and has been lol that for a while, please how can I resolve this without kissing my files because they are very very important files and I won't bear to loss them.
I use it as usual but one thing that happens usually is that the phone will be installing some apps I didn't want by itself and it's been happening for a long time and the phone still works normally.

So this particular day i was using it and because of those apps it was very slow and when I click an app it will open the app and take me back to the homescree by it self (not allowing me to do anything in the app) so as usual i knew it must have automatically installed  one of those unwanted apps, then I switched it off, and switch on again, but it didn't switch on regularly, it just got stuck at the logo display and since then it hasn't switched on.
Please help out
hovatek
hovatek
hovatek
Administrator
49,570
23-05-2020, 10:35 AM
#2
(23-05-2020, 09:51 AM)Dannygold My Tecno g9 tab got stuck at the logo display and has been lol that for a while, please how can I resolve this without kissing my files because they are very very important files and I won't bear to loss them.
I use it as usual but one thing that happens usually is that the phone will be installing some apps I didn't want by itself and it's been happening for a long time and the phone still works normally.

So this particular day i was using it and because of those apps it was very slow and when I click an app it will open the app and take me back to the homescree by it self (not allowing me to do anything in the app) so as usual i knew it must have automatically installed  one of those unwanted apps, then I switched it off, and switch on again, but it didn't switch on regularly, it just got stuck at the logo display and since then it hasn't switched on.
Please help out

The plan is to
1. Backup your firmware (especially userdata) in case something goes wrong
2. Flash only system.img from the firmware to the device

Download Tecno G9 firmware @ https://www.hovatek.com/forum/thread-311.html
lets know when downloaded so we proceed to backup

Note!
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Dannygold
Dannygold
Dannygold
Enthusiastic Member
13
25-05-2020, 12:14 PM
#3
(23-05-2020, 10:35 AM)hovatek
(23-05-2020, 09:51 AM)Dannygold My Tecno g9 tab got stuck at the logo display and has been lol that for a while, please how can I resolve this without kissing my files because they are very very important files and I won't bear to loss them.
I use it as usual but one thing that happens usually is that the phone will be installing some apps I didn't want by itself and it's been happening for a long time and the phone still works normally.

So this particular day i was using it and because of those apps it was very slow and when I click an app it will open the app and take me back to the homescree by it self (not allowing me to do anything in the app) so as usual i knew it must have automatically installed  one of those unwanted apps, then I switched it off, and switch on again, but it didn't switch on regularly, it just got stuck at the logo display and since then it hasn't switched on.
Please help out

The plan is to
1. Backup your firmware (especially userdata) in case something goes wrong
2. Flash only system.img from the firmware to the device

Download Tecno G9 firmware  @ https://www.hovatek.com/forum/thread-311.html
lets know when downloaded so we proceed to backup
I've accessed the files already, please can we move to the backup now? 
 Thanks in advance
X3non
X3non
X3non
Recognized Contributor
22,062
26-05-2020, 10:22 AM
#4
(25-05-2020, 12:14 PM)Dannygold I've accessed the files already, please can we move to the backup now? 
 Thanks in advance

backup using the guide @ https://www.hovatek.com/forum/thread-13347.html
Dannygold
Dannygold
Dannygold
Enthusiastic Member
13
29-05-2020, 05:16 PM
#5



(26-05-2020, 10:22 AM)X3non
(25-05-2020, 12:14 PM)Dannygold I've accessed the files already, please can we move to the backup now? 
 Thanks in advance

backup using the guide @ https://www.hovatek.com/forum/thread-13347.html
So aftet the backup what do I do again please,
 How do I revive my phone with my files. Thanks in Advance
X3non
X3non
X3non
Recognized Contributor
22,062
30-05-2020, 10:30 AM
#6
(29-05-2020, 05:16 PM)Dannygold So aftet the backup what do I do again please,
 How do I revive my phone with my files. Thanks in Advance

flash only system.img from the firmware you downloaded using sp flash tool @ https://www.hovatek.com/forum/thread-159.html
Dannygold
Dannygold
Dannygold
Enthusiastic Member
13
31-05-2020, 05:03 PM
#7
(30-05-2020, 10:30 AM)X3non
(29-05-2020, 05:16 PM)Dannygold So aftet the backup what do I do again please,
 How do I revive my phone with my files. Thanks in Advance

flash only system.img from the firmware you downloaded using sp flash tool @ https://www.hovatek.com/forum/thread-159.html
Thanks for the reply,
So what do I do from here? How do I start using my device normally? 
Thanks once again  Smile
This post was last modified: 31-05-2020, 05:04 PM by Dannygold.
X3non
X3non
X3non
Recognized Contributor
22,062
01-06-2020, 01:25 PM
#8
(31-05-2020, 05:03 PM)Dannygold Thanks for the reply,
So what do I do from here? How do I start using my device normally? 
Thanks once again  Smile

power on the device like you'd normally do, it should boot to homescreen
Dannygold
Dannygold
Dannygold
Enthusiastic Member
13
05-06-2020, 07:15 PM
#9
(26-05-2020, 10:22 AM)X3non
(25-05-2020, 12:14 PM)Dannygold I've accessed the files already, please can we move to the backup now? 
 Thanks in advance

backup using the guide @ https://www.hovatek.com/forum/thread-13347.html
Hello,
Please im having a little issue with backing up my phone firmware using miracle box,
the thing is i had an inactive start button so I followed ur guide on how to resolve that, I first followed the steps that require me to delete a file from Windows registry editor and after that process it didn't work,
So I tried your miracle box button fixer step and it worked like magic!

The only issue is when it gets to the step for me to select the files I want to backup in the scatter it just shows this(check the screenshot)
It doesn't bring what to select, can u help me out?
This post was last modified: 05-06-2020, 07:17 PM by Dannygold.
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xerxes
xerxes
xerxes
Senior Member
8,355
05-06-2020, 10:51 PM
#10



(05-06-2020, 07:15 PM)Dannygold
(26-05-2020, 10:22 AM)X3non
(25-05-2020, 12:14 PM)Dannygold I've accessed the files already, please can we move to the backup now? 
 Thanks in advance

backup using the guide @ https://www.hovatek.com/forum/thread-13347.html
Hello,
Please im having a little issue with backing up my phone firmware using miracle box,
the thing is i had an inactive start button so I followed ur guide on how to resolve that, I first followed the steps that require me to delete a file from Windows registry editor and after that process it didn't work,
So I tried your miracle box button fixer step and it worked like magic!

The only issue is when it gets to the step for me to select the files I want to backup in the scatter it just shows this(check the screenshot)
It doesn't bring what to select, can u help me out?


Retry with miracle thunder @ https://www.hovatek.com/forum/thread-15700.html
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