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Teddy Bless
Teddy Bless
Teddy Bless
Enthusiastic Member
14
29-01-2021, 11:08 PM
#1



Thanks very much for your help.. But please I have this infinix hot 4 from a customer and the problem is the phone can charge normally when its off but when it's turned ON it recognizes the charger as an otg device therefore prevent the phone from charging..so I wanted to know if it's a software problem though i haven't done a factory reset yet..but just want to know if this problem is software related?
X3non
X3non
X3non
Recognized Contributor
22,062
30-01-2021, 12:20 PM
#2
(29-01-2021, 11:08 PM)Teddy Bless Thanks very much for your help.. But please I have this infinix hot 4 from a customer and the problem is the phone can charge normally when its off but when it's turned ON it recognizes the charger as an otg device therefore prevent the phone from charging..so I wanted to know if it's a software problem though i haven't done a factory reset yet..but just want to know if this problem is software related?

only way to find out will be to test it, factory reset and or flash firmware then confirm if the issue persists
Teddy Bless
Teddy Bless
Teddy Bless
Enthusiastic Member
14
30-01-2021, 03:41 PM
#3
Ok I will try that tnx
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