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Hovatek Forum > MOBILE PHONES HELP SECTION > Android > IMEI Problem


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IMEI Problem
Sax
Posts: 12
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Joined: May 2015
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#1

Pls I have a tecno m3 whose screen broke so I took it for repairs, after the engineer fixed the screen he upgraded the OS to kitkat 4.4.2 and now the phone IMEI is reading as unknown. I can't browse or do anything with the phone though there is network on it. 
What should I do pls. 
Thanks.


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hovatek
Posts: 39,508
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#2
(05-28-2015, 05:32 PM)Sax Wrote: Pls I have a tecno m3 whose screen broke so I took it for repairs, after the engineer fixed the screen he upgraded the OS to kitkat 4.4.2 and now the phone IMEI is reading as unknown. I can't browse or do anything with the phone though there is network on it. 
What should I do pls. 
Thanks.

what OS was the phone running on before the 'upgrade'?
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Sax
Posts: 12
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Joined: May 2015
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#3
(05-28-2015, 08:35 PM)hovatek Wrote:
(05-28-2015, 05:32 PM)Sax Wrote: Pls I have a tecno m3 whose screen broke so I took it for repairs, after the engineer fixed the screen he upgraded the OS to kitkat 4.4.2 and now the phone IMEI is reading as unknown. I can't browse or do anything with the phone though there is network on it. 
What should I do pls. 
Thanks.

what OS was the phone running on before the 'upgrade'?

It was running on Android 4.2
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hovatek
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#4
(05-28-2015, 09:30 PM)Sax Wrote: It was running on Android 4.2

check the pics @ https://forum.hovatek.com/thread-311.html and let me know if your M3 4.2 was old or new OS.
Hint: Before the 'upgrade', did it used to write Smartlife when you boot or not?
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Sax
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#5
(05-29-2015, 09:21 AM)hovatek Wrote:
(05-28-2015, 09:30 PM)Sax Wrote: It was running on Android 4.2

check the pics @ https://forum.hovatek.com/thread-311.html and let me know if your M3 4.2 was old or new OS.
Hint: Before the 'upgrade', did it used to write Smartlife when you boot or not?

It doesn't write smart life when I boot, I guess it must be running on the old OS.
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hovatek
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#6
(05-29-2015, 01:15 PM)Sax Wrote: It doesn't write smart life when I boot, I guess it must be running on the old OS.

1. did you check the pics @ the link above to confirm its Old OS?
2. supply a gmail address
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Sax
Posts: 12
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#7
(05-29-2015, 01:15 PM)Sax Wrote:
(05-29-2015, 09:21 AM)hovatek Wrote:
(05-28-2015, 09:30 PM)Sax Wrote: It was running on Android 4.2

check the pics @ https://forum.hovatek.com/thread-311.html and let me know if your M3 4.2 was old or new OS.
Hint: Before the 'upgrade', did it used to write Smartlife when you boot or not?

It doesn't write smart life when I boot, I guess it must be running on the old OS.

Thanks, you've already granted me access from another thread
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