08-06-2014, 08:38 AM
If you set up a passcode on your iPhone, iPad, or
iPod touch, and you or someone else then enters
the wrong passcode too many times, your device
will disable itself temporarily. Learn what to do if
you have forgotten your passcode, or if your device
displays a message saying it's disabled.
If you enter the wrong passcode six times in a row,
you'll be locked out and you'll see this message:
* iPhone is disabled
* iPad is disabled
* iPod touch is disabled
If you can't remember your passcode, you'll need
to erase your device using iTunes, Find My iPhone,
or recovery mode. Then use a backup to put your
data and settings back on your device. Here's how.
If you have synced your device with iTunes, you
can restore your device.
1. Connect the device to the computer you
normally sync with.
2. Open iTunes. If iTunes asks you to enter the
passcode, try another computer that you've
synced with. Or try the steps below to use
recovery mode .
3. iTunes will automatically sync your device
and create a backup. If it doesn't, sync the
device with iTunes.
4. After the sync is complete, restore your
5. When iOS Setup Assistant asks to set up your
device, choose "Restore from iTunes
6. Select your device in iTunes and choose the
most recent backup.
Use Find My iPhone
If you enabled Find My iPhone, you can use it to
erase your device.
1. Go to http://icloud.com/#find to see if you enabled
Find My iPhone.
2. Click All Devices at the top of your browser
3. Select your device and click "Erase [device]"
to erase your device and its passcode.
4. Use the Setup Assistant on your device to
restore the most recent backup of your
Use recovery mode
Follow these steps if you never synced your device
with iTunes, if you don't have Find My iPhone set
up, or if you can't get to your own computer. You'll
need to put your device in recovery mode, which
will erase the device and its passcode. Then you'll
restore your device as new or from a backup.
1. Disconnect all cables from your device.
2. Turn off your device.
3. Press and hold the Home button. While
holding the Home button, connect your device
to iTunes. If your device doesn't turn on
automatically, turn it on.
4. Continue holding the Home button until you
see the Connect to iTunes screen.
5. iTunes will alert you that it has detected a
device in recovery mode.
6. Click OK, then restore the device.