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[Tutorial] List of Research / Upgrade Download Tool errors, their meanings & how to resolve them

#1
(This post was last modified: 07-08-2017, 08:33 PM by hovatek. )

Ensure to see the Research Download tool  / Upgrade Download tool guide @ https://forum.hovatek.com/thread-1231.html to be sure you're doing it right.

See the video tutorial below or @ http://youtu.be/vIXylSwA_AY





Research Download tool  / Upgrade Download tool errors and their solutions


Phone is totally dead


Message: The phone doesnt respond to power button or only vibrates after pressing the power button but doesnt come on

Meaning: The OS is either corrupted or there's no power to boot the phone

Solution:
  • Ensure the battery is well charged
  • Re-flash the pac file

Research / Upgrade download tool does not show waiting.... instead, the phone just charges


Message: After you click Start and connect the phone to the PC, the tool doesn't show waiting. Instead, the phone begins charging or shows a charging sign. You could sometimes get the USB connection-disconnection sound on the PC

Meaning: The Spreadtrum drivers have not been properly associated with the device

Solution:
  • Launch Device manager (Right-click My Computer > Select Manage)
  • Connect the phone to the PC via a USB cord, Device manager should refresh
  • Take note of what the phone is detected as (often as Unknown or Spreadtrum under Other devices)
  • Right-click whatever the phone is detect as and select Update Driver Software...
  • Select Browse my computer for driver software
  • Select Let me pick from a list of device drivers on my computer
  • Click Next
  • Click Have Disk
  • Proceed with the Spreadtrum (SCiU2S) driver installation steps described at https://forum.hovatek.com/thread-827.html and click Yes if you get an Update Driver warning

Progress bar stuck at waiting....


Message: After clicking Start Downloading and connecting the phone, the Progress bar gets stuck at Waiting...

Meaning: The tools is having problems finding the phone

Solution:
  • Ensure the phone is switched off with a charged battery inside before connecting to PC for flashing
  • Ensure to install Spreadtrum drivers before flashing (see https://forum.hovatek.com/thread-827.html)
  • Try using a different USB cord, PC port or PC
  • Try holding the volume decrease button while connecting to PC for flashing. You could try the Volume increase button also

Failed:NV data read in phone is crashed


Message: Failed:NV data read in phone is crashed

Meaning: The NV items (Calibration) are causing a clash

Solution:

USB device not recognized


Message: USB device not recognized prompt at system tray after connecting  the phone to PC

Meaning: The PC is having problems communicating with the phone (often due to interruption, hardware or driver problems)

Solution:
  • Try a different USB cord, PC port or PC
  • Re-install Spreadtrum drivers (see https://forum.hovatek.com/thread-827.html)
  • Ensure the phone is switched off before connecting to PC for flashing (take out the battery and slot back in to be sure)

Failed: Operation failed


Message: Failed: Operation failed error during flashing

Meaning: An error was encountered during flashing

Solution:
  • Flash one file at a time (fdl 1 & 2 are required so the third will be selected one at a time from the remaining files)
  • Ensure the flashing process isn't interrupted by a shaky USB cord / Port
  • Try using a higher version of Research Download tool
  • Try a different pac file

Failed: download size error


Message: Failed: download size error

Meaning: There was a problem flashing a file to its assigned partition due to its size

Solution:
  • Flash one file at a time (fdl 1 & 2 are required so the third will be selected one at a time from the remaining files)
  • Try a different pac file
  • Use the latest version of Research Download tool or Upgrade Download tool (V r2.9.9008 and above)

Downloading failed : wait input time out / remote data too large



Message: Downloading failed : wait input time out
Meaning: A timeout was reached as a result of the flashing process taking too long

Solution:
  • Use the latest version of Research Download tool or Upgrade Download tool (V r2.9.9008 and above)

Failed incompatible partition


Message: Failed incompatible partition

Meaning: There was an error flashing to certain partitions

Solution:
  • Use the latest version of Research Download tool or Upgrade Download tool (V r2.9.9008 and above)
  • Flash one item at a time (fdl 1&2 are constant)

Stuck at checking Bautrate


Message: Checking Bautrate

Meaning: The tool encountered an error initializing flashing

Solution:
  • Disconnect the phone from the PC, take out the battery and slot back in
  • Close Research Download / Upgrade download tool and relaunch

Failed: buffer error


Message: Failed: decode or verify received buffer error

Meaning: The tool encountered a problem flashing the pac file

Solution:

Failed: uart send error


Message: [Removed] Failed: uart send error

Meaning: The flashing process got interrupted

Solution:
  • Try using a different USB cord, port and PC
  • Download the latest version of Research Download or Upgrade Download tool @ https://forum.hovatek.com/thread-15611.html
  • Try flashing with Miracle Box
  • Ensure to hold the Volume down button when connecting to the PC for flashing
  • Try changing the phone's USB port

The second enumeration port timeout


Message: Failed: The second enumeration port timeout

Meaning: There was an error maintaining communication to the device

Solution:
  • Try using a different USB cord, port and PC

Image size is over its partition


Message: Failed: Image size is over its partition

Meaning: One or more of the files in the firmware (pac file) is too large

Solution:
  • Try a different firmware
  • Untick traditionally large partitions like system and userdata

Failed: User cancel


Message: Failed: User cancel

Meaning: The flashing process was interrupted by holding or releasing the volume down button at the wrong time

Solution:
  • Ensure to hold the volume down button when connecting to PC for flashing and don't release till flashing is complete

Failed: !!!GSM Cali in phone is not calibrated.Reserved[7]:0x00000000,[ID=0x2]


Message: Failed: !!!GSM Cali in phone is not calibrated.Reserved[7]:0x00000000,[ID=0x2]

Meaning: The tool is unable to read the calibration data off the device or the device isn't properly calibrated

Solution:

Failed: Open port fail


Message: Failed: Open port fail

Meaning: The tool encountered an error while communicating with the phone

Solution:
  • Disconnect the phone from the PC, take out the battery and slot back in then ensure to hold the Volume down button when connecting to the PC for flashing



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#2
i tried flashing bit again and i got brk nv error
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#3
tried with researchdownload r2.9.7002 and i go fdl2 operation failed
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#4
my it1352 vibrates continuously
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#5
(12-05-2015, 09:45 PM)tenefochristian Wrote: my it1352 vibrates continuously

often a power issue.
take out the battery and slot back in
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Working Hours: Mondays - Saturdays ; 09:00 - 18:00 (GMT +1:00)
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#6
pls help, it1407 display 6 BKF NV W Finish failed 3s during the flashing and the phone dead.
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#7
pls help, it1407 display 6 BKF NV W Finish failed 3s during the flashing
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#8
(01-19-2016, 10:58 PM)yestech Wrote: pls help, it1407 display 6 BKF NV W Finish failed 3s during the flashing and the phone dead.

Use Upgrade Download tool
Need further assistance? Speak with a Hovatek Representative:
Working Hours: Mondays - Saturdays ; 09:00 - 18:00 (GMT +1:00)
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#9
Hi 
I got error failed operation failed while flashing stock ROM to itel it 1403 + main v1.0.... With the two different pac files ....
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#10
(01-24-2016, 04:27 PM)Espera Wrote: Hi 
I got error failed operation failed while flashing stock ROM to itel it 1403 + main v1.0.... With the two different pac files ....

What tool and version did you use?
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