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How to recover a BlackBerry smartphone from any state

(This post was last modified: 10-01-2014, 03:56 PM by hovatek. )

How to to recover a BlackBerry smartphone after all other possible means of recovery have been exhausted.

* Remove the battery from the BlackBerry smartphone.
* Open a web browser on a PC (Mozilla Firefox is recommended ) and navigate to http://www.blackberry.com/update  (Ensure to click 'Skip Ad' to proceed) 
* Click Check for Updates.
* Wait for the Device Connection dialog box to appear with no result for pin.
* Connect the BlackBerry smartphone to the computer with the battery removed.
* Press Ok when the PIN field is populated with the BlackBerry smartphones PIN number or PIN-Unknown is displayed.

Note: Some BlackBerry smartphones may be in a reset loop, which will cause the field to populate and depopulate. This is not an issue; pressing OK when the PIN field is populated will allow the process to move forward.

* Select the appropriate version of BlackBerry Device Software and applications for the BlackBerry smartphone, click Next.
* At the Review the following options before you begin dialog, insert the battery without unplugging the USB cable.
* Press Install update.
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