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MY GEONEE M2 8GB USERDATA CAN NOT BE ERASED

#1

PLS HOVATEK.I AM HAVING PROBLEMS WITH MY GEONEE M2 PHONE.THE PHONE HOOKS AFTER BOOTING SUCCESSFULLY.I WANTED TO DELETE DATA AND FACTORY RESET THE PHONE BUT FACTORY RESET HAS NO EFFECT ON THE PHONE.I TRIED FORMATTING AND DOWNLOADING A NEW ROM WITH SP FLASHTOOL YET AFTER COMPLETING NO CHANGES OCCUR TO MY PHONE.THE PHONE CONTACTS,SETTINGS,USERDATA,EVERTHING REMAIN THE SAME.I AM BEGINNING TO FEEL THAT MY INTERNAL STORAGE IS CORRUPT.PLS ANY SOLUTION FOR THAT


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#2
(07-29-2015, 08:12 AM)obitrak Wrote: PLS HOVATEK.I AM HAVING PROBLEMS WITH MY GEONEE M2 PHONE.THE PHONE HOOKS AFTER BOOTING SUCCESSFULLY.I WANTED TO DELETE DATA AND FACTORY RESET THE PHONE BUT FACTORY RESET HAS NO EFFECT ON THE PHONE.I TRIED FORMATTING AND DOWNLOADING A NEW ROM WITH SP FLASHTOOL YET AFTER COMPLETING NO CHANGES OCCUR TO MY PHONE.THE PHONE CONTACTS,SETTINGS,USERDATA,EVERTHING REMAIN THE SAME.I AM BEGINNING TO FEEL THAT MY INTERNAL STORAGE IS CORRUPT.PLS ANY SOLUTION FOR THAT

does the phone remain the same after formatting?
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#3
YES SIR.THE PHONE REMAIN THE SAME AFTER FORMATTING
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#4
(07-30-2015, 04:33 AM)obitrak Wrote: YES SIR.THE PHONE REMAIN THE SAME AFTER FORMATTING

its an eMMC issue
you can run an eMMC test using SP flash tool but ensure not to interrupt it
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#5
(07-30-2015, 12:38 PM)hovatek Wrote:
(07-30-2015, 04:33 AM)obitrak Wrote: YES SIR.THE PHONE REMAIN THE SAME AFTER FORMATTING

its an eMMC issue
you can run an eMMC test using SP flash tool but ensure not to interrupt it

how do I fix the emmc issue and will running the emmc test using sp flash tool fix it?
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#6
(08-03-2015, 09:52 PM)obitrak Wrote: how do I fix the emmc issue and will running the emmc test using sp flash tool fix it?

we're working on eMMC issues ATM.
running the test would only confirm if its ok or faulty, not fix it.
Need further assistance? Speak with a Hovatek Representative:
Working Hours: Mondays - Saturdays ; 09:00 - 18:00 (GMT +1:00)
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