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hovatek, i need quick response please

#1

i want to join the premium member, but before i join, let me tell you why i want to join. i want to join because of my phone, tecno p5plus. for 2 good months now that i have been begging you to help me out with the stock rom you sent to my email that, its not downloading and when i was lucky to download it, the stock rom could not open, i have spent #3k just to download the stock rom but could not download. now, if i join premium how are you going to do it, that my phone will work? i am in osun state right now. am i not going to regret joining premium if my phone stil not work or unable to download the stock rom? please, help me i can afford the #2k you required for anyone to join the premium. i have been without phone for 2 months. therefore help me.


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#2
(This post was last modified: 08-06-2015, 02:03 PM by hovatek. )
(08-06-2015, 09:20 AM)kaybiel4u Wrote: i want to join the premium member, but before i join, let me tell you why i want to join. i want to join because of my phone, tecno p5plus. for 2 good months now that i have been begging you to help me out with the stock rom you sent to my email that, its not downloading and when i was lucky to download it, the stock rom could not open, i have spent #3k just to download the stock rom but could not download. now, if i join premium how are you going to do it, that my phone will work? i am in osun state right now. am i not going to regret joining premium if my phone stil not work or unable to download the stock rom? please, help me i can afford the #2k you required for anyone to join the premium. i have been without phone for 2 months. therefore help me.

The premium membership (https://premium.hovatek.com) is for those who want private support from Hovatek. if you fall into this category then you wont regret upgrading to Premium.
lets talk about this your P5 plus. after you downloaded our ROM, were you able to extract all its content into a folder (mind you, you're supposed to use a PC and extract using 7zip or Winrar)?
if Yes, list all the files in the folder.
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#3
how can i extract the file into folder sir?
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#4
(08-07-2015, 06:31 AM)kaybiel4u Wrote: how can i extract the file into folder sir?

install 7zip or winrar on your PC then right-click the file and select Extract
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#5
when i try to extract using winrar it says "no archive". i click on "extract file" it also say "no archive". so, please, what step should i take next?
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#6
(08-09-2015, 04:15 AM)kaybiel4u Wrote: when i try to extract using winrar it says "no archive". i click on "extract file" it also say "no archive". so, please, what step should i take next?

try using 7zip. if you're still getting that error then you must be doing something wrong or you didnt download the file properly
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#7
do you recommend i download the stock rom again and follow the process? can i save the stock rom to a memory immediately i extract it? and sir, what are the files i will see when i extract the file sile
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#8
(08-10-2015, 12:57 PM)kaybiel4u Wrote: do you recommend i download the stock rom again and follow the process? can i save the stock rom to a memory immediately i extract it? and sir, what are the files i will see when i extract the file sile

if extracting using 7zip also gives errors then you best re-download it. 
you should find system, boot, ebr, mbr, lk, secro, recovery and scatter file
If you were a Premium member, we would've re-uploaded the file to a cloud service that supports resumable downloads for you.
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#9
hovatek the stock rom you send to me has no archive na, i have downloaded it twice when i wanted to extract it, using winrar it shows no archive, thereofore, i want say maybe you want me to waste my resources just to let my phone work, it pains me sir honestly. is it because i am not a premium member you did this to me? unfair ooooooooo
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#10
(08-15-2015, 08:48 AM)kaybiel4u Wrote: hovatek the stock rom you send to me has no archive na, i have downloaded it twice when i wanted to extract it, using winrar it shows no archive, thereofore, i want say maybe you want me to waste my resources just to let my phone work,  it pains me sir honestly. is it because i am not a premium member you did this to me? unfair ooooooooo

To tell you the truth, I find your statement insulting. 
Feel free to use the search bar at the top to search for others with Tecno P5 plus issues. 
we've helped them fix their phones without insisting they upgrade to Premium.
If you're having trouble completely downloading /  unzipping the file then thats at your end, and no us trying to 'make you waste your resources for not being a Premium member'
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