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[Please help] INFINIX HOT NOTE OS AND IMEI PROBLEM

#1

Dear Hovatek,

PROBLEM:
1. I have Infinix hot note preloaded with X551-G808-A1-KK-28A-20150310. It became unbootable and I took it to Carl centre in Abuja.
2. They repaired the phone but change the software to X551-G808-A1-KK-20150202. They also messed up the IMEI. The IMEI is always showing Unknown.
3. Each time I check for update, it always says 'ís the latest update'.
4. I also try the update software and procedure on infinixmobility.com/support, each time I connect the phone, it will be charging the battery. After over an hour, it will display: BROM ERROR: S_TIMEOUT(1042).

MY NEED:
1. I want to get the phone back to X551-G808-A1-KK-28A-Date. Because I found out people on this software have been updating their phones.
2. A possible upgrade to lollipop
3. A fix for theIMEI.

Please I will appreciate your assistance. I have read a lot of your similar assistance to those in various mobile problems.

Thank you


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#2
(09-10-2015, 08:25 AM)willseun Wrote: Dear Hovatek,

PROBLEM:
1. I have Infinix hot note preloaded with X551-G808-A1-KK-28A-20150310. It became unbootable and I took it to Carl centre in Abuja.
2. They repaired the phone but change the software to X551-G808-A1-KK-20150202. They also messed up the IMEI. The IMEI is always showing Unknown.
3. Each time I check for update, it always says 'ís the latest update'.
4. I also try the update software and procedure on infinixmobility.com/support, each time I connect the phone, it will be charging the battery. After over an hour, it will display: BROM ERROR: S_TIMEOUT(1042).

MY NEED:
1. I want to get the phone back to X551-G808-A1-KK-28A-Date. Because I found out people on this software have been updating their phones.
2. A possible upgrade to lollipop
3. A fix for theIMEI.

Please I will appreciate your assistance. I have read a lot of your similar assistance to those in various mobile problems.

Thank you

lets tackle one issue at a time.
first, the update.
for SP flash tool to detect the phone, you need to install VCOM drivers on the PC using the guide @ https://forum.hovatek.com/thread-440.html
you can then flash the ROM you have using SP flash tool @ https://forum.hovatek.com/thread-159.html
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#3
Note that even with dat date of ur origanl rom, u cnt upgrade to lollipop for now tru OTA. For u to be able to get OTA update for now, u mst flash 20150730 version else u wunt get OTA update roll out for nw.
Warm regards

Prof Mboy (Mboy13)
Network Engineer
CTTL, Contec Global
Birnin Kebbi,
Kebbi State

08140421345
08155755282
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