Hovatek Forum MOBILE Android [Tutorial] How to fix unfortunately the process com.android.phone has stopped
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[Tutorial] How to fix unfortunately the process com.android.phone has stopped

[Tutorial] How to fix unfortunately the process com.android.phone has stopped

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hovatek
hovatek
hovatek
Administrator
49,570
21-09-2015, 10:52 AM
#1



If you usually get unfortunately the process com.android.phone has stopped when trying to make or receive a phone call then the problem is from the Phone app. This guide will show you how to get your phone functions working again and also applies to other Android phones apart from MTK phones like Tecno, Infinix, Gionee etc

Possible causes of this error message are:

  • Corrupted or missing Phone.apk
  • A crash in Phone.apk while  attempting to display caller ID and other information

Steps to fix unfortunately the process com.android.phone has stopped on an MTK phone


Follow the steps below to fix process com.android.phone


Method 1: Ultimate Caller ID Screen HD


Download and install Ultimate Caller ID Screen HD @ https://play.google.com/store/apps/detai....ucs&hl=es

Method 2: Clear Phone data and cache


  1. Navigate to Settings > Apps > All > Phone
  2. Clear data and cache
  3. Do the same for Contacts & Contacts Storage
  4. Reboot the phone

Method 3: Replace Phone.apk


Download the Android phone's Stock ROM and flash only system.img (Android) using SP flash tool

Method 5: Factory reset


Go to Settings > Backup & reset > Factory data reset (no need to takeout your SIM)

If all these fail then consider reflashing the firmware.

[Image: com.android.phone-has-stopped.jpg]
This post was last modified: 11-10-2019, 12:47 PM by hovatek.

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Elshizzy
Elshizzy
Elshizzy
Techie Member
51
21-09-2015, 10:40 PM
#2
Thanks so much... I downloaded the ultimate caller ID app and it worked.... Thanks again!
kalhwii
kalhwii
kalhwii
Enthusiastic Member
5
03-10-2015, 09:06 PM
#3
thanx
omotofine
omotofine
omotofine
Newbie
3
11-12-2015, 11:41 AM
#4
Thank you Sir!

But currently I cant use MTN Sim. And I have 2000MG.....

Invalid IMEI.
omotofine
omotofine
omotofine
Newbie
3
11-12-2015, 11:44 AM
#5



I wouldn't mind to come to your office.

I live in Ring Road, Ibadan
hadeshola
hadeshola
hadeshola
Newbie
2
11-12-2015, 04:43 PM
#6
Pls my be elite 2 hangs on logo what can I do
hovatek
hovatek
hovatek
Administrator
49,570
11-12-2015, 07:12 PM
#7
(11-12-2015, 11:41 AM)omotofine Thank you Sir!

But currently I cant use MTN Sim. And I have 2000MG.....

Invalid IMEI.

fix that using https://www.hovatek.com/forum/thread-116.html

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We have a reply schedule for Free Support. Please upgrade to Private Support if you can't wait.
hovatek
hovatek
hovatek
Administrator
49,570
11-12-2015, 07:13 PM
#8
(11-12-2015, 04:43 PM)hadeshola Pls my be elite 2 hangs on logo what can I do

create a new thread for this to avoid a mixup

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TheGood
TheGood
TheGood
Newbie
3
16-12-2016, 08:33 AM
#9
Thanks for your support, it works.
sholigun
sholigun
sholigun
Newbie
4
16-04-2017, 01:29 AM
#10



Is not working

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