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[Tutorial] How to fix unfortunately the process com.android.phone has stopped on an MTK phone

#1
(This post was last modified: 07-12-2017, 01:02 PM by hovatek. )

[Image: com.android.phone-has-stopped.jpg]

If you usually get unfortunately the process com.android.phone has stopped when trying to make or receive a phone call then the problem is from the Phone app. This guide will show you how to get your phone functions working again.

Note

  • This fix also applies to other Android phones apart from MTK phones like Tecno, Infinix, Gionee etc

Possible causes of this error message are:


  1. Corrupted or missing Phone.apk
  2. A crash in Phone.apk while  attempting to display caller ID and other information

Steps to fix unfortunately the process com.android.phone has stopped on an MTK phone



Method 1: Ultimate Caller ID Screen HD


Download and install Ultimate Caller ID Screen HD @ https://hovatek.com/redirect.php?link=ht....ucs&hl=es

Method 2: Clear Phone data and cache


  1. Navigate to Settings > Apps > All > Phone
  2. Clear data and cache
  3. Do the same for Contacts & Contacts Storage
  4. Reboot the phone

Method 3: Replace Phone.apk


Download the Stock ROM @ https://forum.hovatek.com/forum-89.html and flash only system.img (Android) using SP flash tool @ https://forum.hovatek.com/thread-159.html

Method 4: Reflash firmware


Download the firmware @ https://forum.hovatek.com/forum-97.html and flash system.img

Method 5: Factory reset


Go to Settings > Backup & reset > Factory data reset (no need to takeout your SIM)


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#2
Thanks so much... I downloaded the ultimate caller ID app and it worked.... Thanks again!
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#3
thanx
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#4
Thank you Sir!

But currently I cant use MTN Sim. And I have 2000MG.....

Invalid IMEI.
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#5
I wouldn't mind to come to your office.

I live in Ring Road, Ibadan
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#6
Pls my be elite 2 hangs on logo what can I do
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#7
(12-11-2015, 11:41 AM)omotofine Wrote: Thank you Sir!

But currently I cant use MTN Sim. And I have 2000MG.....

Invalid IMEI.

fix that using https://forum.hovatek.com/thread-116.html
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#8
(12-11-2015, 04:43 PM)hadeshola Wrote: Pls my be elite 2 hangs on logo what can I do

create a new thread for this to avoid a mixup
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#9
Thanks for your support, it works.
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#10
Is not working

Sent from my TECNO L7 using the Hovatek Forum App
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